Montana State University Bookstore, Inc. Hiring for Assistant MSU Bookstore Manager at Bozeman, MT Full Time

Overview

Incorporated in 1931, Montana State University Bookstore, Inc. (MSU Bookstore), is a student-faculty owned
cooperative that serves Montana State University and the surrounding Gallatin Valley.

As a student-faculty owned co-op, the MSU
Bookstore seeks to provide the lowest possible pricing on textbooks for our students. This is done through rebating the excess profits of
previous years’ sales back to our student owners through aggressive textbook discounting. This ongoing mission has allowed us to be a
national leader in offering competitive course material prices to our students.

Each MSU Bookstore employee is expected to promote an
atmosphere of courtesy and respect within the MSU Bookstore team by demonstrating positive leadership skills that build up the culture
within the MSU Bookstore. Some of these skills include such things as collaborative problem-solving, calm, and inclusive speech, and
practicing a teamwork mindset over a harsh or authoritative delegation style. It is also a baseline expectation that all MSU Bookstore
employees celebrate our customers by engaging, advocating for, and contributing to the feeling of acceptance and inclusiveness for all MSU
Bookstore customers and employees.

Primary Purpose

Under the direction of the CEO, the core objective of the Assistant
Store Manager is to oversee the daily workflow of the MSU Bookstore. This position is required to maintain a regular presence on the sales
floor as they facilitate the completion of daily tasks, resolve customer concerns, and interact with the team to meet department needs.

In addition to driving daily operations, the Assistant Store Manager oversees the strategic aspects of all departments in MSU Bookstore
and coordinates such aspects with the COO, CEO, and Executive Management Team. This position serves as the primary contact for customer
relations and case management on the Bozeman campus, and as the campus liaison to the MSU Bookstore Board of Directors.

This position
is a key leadership position within the company and works closely with all departments and subsidiaries associated with the MSU Bookstore,
Inc.

This position is primarily meant to be performed on-site but may require some travel based on the needs of the business
including providing representation at industry events.

Primary Duties

1. Under the direction of the CEO, facilitates
   the completion of daily tasks, resolves customer concerns, and interact with the team to meet department needs.
2. Works closely with
   the MSU Bookstore, Inc. Executive team to complete key objective and resolve operational roadblocks.
3. Supports the MSU Bookstore
   mission by developing and maintaining positive partnerships with University representatives, MSU Bookstore Board members, community
   stakeholders, vendors and others.
4. Provides support in the creation and implementation of the annual budget for the MSU
   Bookstore.
5. Serves at the primary “opener” for the MSU Bookstore.
6. Acts as the project manager for all MSU
   Bookstore special events including Grad Fair, Spring rodeo and the bookstore’s physical annual inventory.
7. Takes the lead in
   all prep work related to stadium events set-up including transferring products between the bookstore and the stadium.
8. Required to
   interact with customers and support front-of-house tasks such as processing online orders.
9. Actively engages in upselling practices
   to increase sells and support the Bookstore’s non-profit mission.
10. Under the direction of the Executive team, regularly takes
    the lead in the training, communication, and supervision of the MSU Bookstore staff.
11. Works closely with the CWO to identify
    training, procedural needs as well as personal and organizational risk within the MSU Bookstore.
12. Required to stay up-to-date and
    enforce all federal, state, and local laws related to Title IX, mandatory-reporting requirements, FERPA, FLMA, FLSA, HIPPA, HEA, and other
    Federal employment, higher education, and workplace laws.
13. Demonstrates a high-level of emotional intelligence and the ability to
    de-escalate combative situations with in a calm and collaborative manner.
14. Provides regular updates to the Executive team on the
    overall organizational health of the MSU Bookstore and makes recommendation based on store needs and suggest changes in policies and
    procedures.
15. Stays up-to-date on trends in employment related to multi-generational communication and leadership.
16. Partners
    closely with the Marketing Director to produce and distribute relevant internal and external marketing materials such as the MSU Bookstore
    catalog and Employee Newsletter.
17. Serves at Bookstore lead in the Store Manager’s absence both internally and with those
    outside of the organization.
18. Required to work cash registers, evening, weekends, and special event shifts in support of the
    business.
19. Other duties as assigned.

Position Requirements

• Commitment to the MSU Bookstore team
  and mission, and the ability to support the mission of MSU Bookstore and lead others in support of that mission.
• A commitment to
  implementing industry best-practices at MSU Bookstore
• Strong communication skills with an emphasis on the ability to communicate
  the mission of MSU Bookstore to students, faculty, and staff.
• Ability to work independently in a high-stress, fast-paced
  environment, meeting required deadlines.
• Demonstrated creativity and ability to rapidly adapt/anticipate changing market
  conditions.
• Strong organizational skills, with the ability to multi-task
• Demonstrated knowledge of ecommerce processes,
  ordering, receiving, etc.
• Demonstrated knowledge of POS systems
• Understanding of retail financial models, GAAP, profit and
  loss, and budgeting processes
• Ability to understand and create high-level sell-through, sales forecast, adoption timeline, and
  profitability reporting, and an understanding of rental accounting models.
• Ability to work nights and weekends as needed.
• Travel for 1-3 weeks per year for conferences and training
• Willingness to put team above self in all situations.

Preferred Requirements

• Bachelor’s degree and 2 or more years’ progressive experience in a course
  materials department with full time and student staff, preferably in a large-store environment
• Familiarity with NetSuite and
  database platforms
• Knowledge/experience using VERBA tools.
• Knowledge/experience using Redshelf
• Understanding of
  non-traditional course materials models including e-books, rental (in-house or with multi-partner), inclusive access/LMS integration, OER,
  and securing copyright for digitizing, with a willingness to embrace and develop alternative models as the opportunity arises.
• Knowledge of HEA as it applies to the course materials requirements on campus.
• Experience working in a 501(c3) non-profit
  corporation or Co-op.
• Experience with various social media platforms, including Facebook, Instagram, and Twitter