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Job Description
The position is responsible for one or more of our industrial cleaning accounts including all operational, administrative, account expansion and customer relation’s responsibilities.
ESSENTIAL FUNCTIONS:
1. In conjunction with the customer, develops work scope, schedules, and staffing to complete the work defined by the client, including on-going work, new projects and shut downs.
2. Ensures the established and un-established quality standards of MPW and the customer are met or exceeded.
3. Reviews all payroll reports, promotions, demotions, annual reviews, disciplinary actions, transfers, terminations, employee relations, employee safety, and employee communications.
4. Responsible for expanding the business at the account also finding and developing for the other business “opportunities” outside of the account.
5. Manages the account within the guidelines established by the customer contact as well as the policies and procedures established by corporate MPW.
6. Responds to customer related complaints and inquiries, soliciting senior management and /or corporate staff support where appropriate.
7. Reviews the disciplinary practices of supervisors and foremen to ensure consistency as related to disciplining employees.
8. Oversees all of the location’s inventory needs.
9. Responsible for obtaining a PO for any and all work performed which is outside the scope of the contract.
10. Provides information as related to contract negotiations, as well as being an active participant.
11. Responsible for daily meetings with the customer to review the status of the work schedule.
12. Responsible for developing the supervisory staff to meet the management needs of the account and to provide adequate supervisory backup.
13. Manages the MPW expenditures at the account operating level to meet profit goals.
14. Performs other duties as directed.
ADDITIONAL RESPONSIBILITIES:
1. Situations may arise in the areas of employee relations, customer relations, quality assurance measures and/or production.
2. Ensuring the “job” gets done in the time frame established and the quality of the work meets or exceeds standards of the customer. This effort is hampered by the fact that the company has in excess of 200% turnover and no advance notice of unscheduled employee absences.
3. The account manager must also be constantly “looking” for other business opportunities. This includes both industrial and other facility support opportunities.
4. Has the authority to make unsupervised decisions consistent with the scope of responsibilities.
KEY BEHAVIORS:
1. Customer Service: Proactively developing customer relationships by making efforts to listen and understand the customer (both internal and external); anticipating and providing solutions to customer needs; giving high priority to customer satisfaction.
2. Professionalism: Maintaining a high-quality professional appearance and standardizing to improve performance and reputation.
3. Continuous Improvement: Refining and developing new tools and processes through creativity and innovation.
4. Drive to Win: Passionate and candid; challenges are eagerly accepted, and motivated to grow.
5. Spirit of Family: Treating all people with respect by supporting and giving back to employees, customers and local communities. Promoting opportunities within and through referrals.
Required Skills
PHYSICAL REQUIREMENTS:
1. Ability to move up to 50 Lbs., with or without accommodation.
2. Ability to maintain a consistent workload that involves physical manual labor.
3. Ability to maintain alertness and fitness for duty.
4. Ability to position oneself for work conducted in and around confined spaces.
5. Ability to wear respirators in environments that may expose you to chemicals, fumes, etc.
6. Ability to maintain workloads that may include travel to a variety of states for days or weeks, and daily timeframes that could exceed the typical 8-hour shift.
Required Experience
1. Bachelors Degree in Business Management Degree with emphasis in Production Operations Management, a Bachelor’s Degree in Engineering related field or a related Associates Degree preferred. High school diploma acceptable.
2. Understanding and complete knowledge of a high-volume power stations and boilers, it’s cleaning and maintenance, with the ability to schedule manpower in an effort to increase the efficiency and effectiveness of the operation preferred.
3. Knowledge of supervision and scheduling of manpower intensive work activities with emphasis on service type business acceptable.
4. Professional oral and written interpersonal communication.
5. 5-7 years experience in managing and scheduling employees to perform cleaning and quality assurance measures as related to power station or other labor-intensive industrial cleaning is ideal.
6. 3-5 years experience, as MPW Operations Manager or Account Supervisor is a plus.
7. 3-4 years management of top-level supervisory experience in power related business is acceptable.