· Supervise the day-to-day operations of the customer service team.
· Provide direction to the office team on commercial and residential estimates.
· Manage all customer feedback, i.e., from handling customer inquiries and concerns, responding to on-line reviews, etc.
· Develop dashboard metrics to gauge business, technician, and office performance.
· Identify process and procedure improvements to implement to enhance overall business efficiencies.
· Understand the competitive landscape to provide insights to owners to ensure we remain competitive in the marketplace.
· Update job knowledge by tracking and understanding emerging technician and customer service practices and standards; participating in educational opportunities; reading professional publications; maintaining personal networks.
· In coordination with the Field Manager, order special materials required for won estimates.
· Develop and manage a multi-faceted business development strategy, including implementation, performance metrics and goals, compensation plans, etc.
Job Type: Full-time
Pay: $50,000.00 – $65,000.00 per year
Benefits:
Schedule:
Supplemental pay types:
Ability to commute/relocate:
Work Location: One location
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