Mr IT Inc Hiring for I.T. Network Engineer Job at Beaumont, TX Full Time

We are a growing I.T. MSP company that is looking for candidate(s) to become an integral part of our growth. We are not seeking just an employee, but a partner to grow with us. If this is what you are looking for, tell us what intertests you. Short or extensive experience in the field is in the consideration, but not mandatory.

An IT Tier-1 Support Engineer, provides technical support services, including support for desktops, laptops, file/print servers, business networks and data/telecommunications needs. This is a very hands-on Engineer position, with advanced technical expertise and exceptional customer service management skills. You will work with advanced issues in Windows, Server Domain Networks, Cloud communications, Office operations, desktop support, and will regularly troubleshoot network issues.

The IT Tier-1 Support Engineer will also function as the company face to the end-user on an everyday basis, and will be called upon to take ownership of all IT needs and services, represent the company IT organization in a professional manner, and report regularly to direct management of local SMB offices. Rockstar communications skills are critical. Travel to the client’s business location(s) is a daily possible need.

What does a great IT Support Engineer do?

• Ability to mentally “see” the end-user’s reported issues remotely, over the phone and in person, even when it is not able to be duplicated.
• Research, resolve, and respond to all customer issues and inquiries received via phone, email, or in person in accordance with current standards and procedures.
• Build, upgrade, deploy and re-image workstations for new and existing users.
• Troubleshoot workstation hardware and software problems. Perform hardware repairs when needed.
• Troubleshooting and configuring WAN and LAN connectivity issues on routers, switches, APs & firewalls.
• Maintain asset inventory of equipment for site (PCs, printers, servers, etc.).
• Maintain cleanliness and organization of local office server rooms, when available.
• Configure and administer local phone system and coordinate wiring within network switch closet with basic understanding of testing and turn ups of VOIP and local PBX systems.
• Be the local expert for all technology related issues.
• Ability to train customer(s) on novice and advanced aspects of networks.
• Provide technical support for hardware and OS.
• Share job responsibilities and knowledge within the Team.
• Develop basic research skills for current and emerging trends in the computer industry and be able to apply them to the business needs.
• Manage virtual and physical server environment for offices.
• Manage and maintain office copiers and network printers.
• Answer support desk (helpdesk) phone calls.

Best skills for consideration:

• Background with Microsoft Server solutions, including Windows 2012-2019 Server, Active Directory, and DNS for TCP/IP experience.
• Killer knowledge of Windows OS and O365 Cloud. More than just using it… making it work for you.
• Mad skills experience with PC configurations and the installation/maintenance of desktop applications.
• Experience and knowledge with VMWare and/or Hyper-V solutions.
• Experience with remote support solutions. This includes being able to visualize issues when your eyes aren’t on-site.
• Experience with WAN/LAN hardware, racking of server and network equipment, and phone/network wiring, including perfectionist-like cable management skills.
• Background in communication skills with customers as needed: effectively communicating incident progress, notification of impending changes or agreed upon outages.

What Else You Will Be Doing:

• Changing a bad situation into a perfect situation.
• Creating smiles.
• Helping clients grow.
• Improving yourself and having fun.
• More than anything, being a MAJOR part in growing yourself and OUR company together.

Must Have:

• Basic Hands-On Networking (AD, TCP/IP, DNS, DHCP, Routing, Subnetting, packet captures)
• VPN
• Authorization to work in the U.S.
• Valid Driver’s License
• Great communication skills and a yearning to grow.

Job Type: Full-time

Pay: DOE

Job Type: Full-time

Pay: $35,000.00 – $50,000.00 per year

Benefits:

• Paid time off

Schedule:

• Monday to Friday
• Weekend availability

COVID-19 considerations:
Some work is remote and we wear masks, etc. whenever on-site at a client, for the safety of ourselves and our clients.

Education:

• High school or equivalent (Preferred)

Experience:

• Windows/Networking: 1 year (Preferred)
• Customer Service: 1 year (Preferred)

Work Location: One location