MRA-The Management Association Hiring For Team Lead Phlebotomist at Milwaukee, WI  Full Time

Do you have a passion for a career in healthcare?
Do you thrive at leading processes to improve outcomes?
Do you enjoy mentoring and training for success?

This could be the position for you! Watch to learn more about the position at: www.youtube.com/watch?v=bLjeFLYBVaU.

What you can expect in this position:
The Team Leads are responsible for direct coaching and oversight of staff assigned for the day. Consistently strives to enhance existing services and influence resulting action plans. Ensures a customer focused approach is implemented and understands wider organizational goals and works in partnership with colleagues and other departments to achieve common goals. Fosters a collaborative/teamworking spirit, monitors progress of team against objectives, and actively helps and supports others to achieve team goals.

We train all of our phlebotomists in the techniques that will help them advance their careers in health care, while working with a compassionate and mission-driven group of professionals.

**To get you started on your journey with us, we begin with an 8-week paid training program. This includes four weeks of classroom training and four weeks of mentorship with an established phlebotomist.

What you will do:

• Lead donor collection teams, redirect issues and problems that arise from Donor Specialists; provide feedback and follow through with team members and supervisors.
• Treat donors with customer service excellence and add value to the donation experience through professional relationship building.
• Ensure customer issues with a potential negative impact are resolved and the supervisor or manager is informed.
• Influence future blood drives with consistent conversion rates, rebooking, sponsor leadership and service recovery.
• Trains and mentors team members in all aspects of the role.
• Create a safe environment for donors and fellow staff members and maintain safety awareness of team.
• Responsible for achieving team automation goal including recruiting and converting donors for automation.
• Operate, troubleshoot, and perform routine maintenance on equipment.
• Maintain product integrity and ensure proper identification of all donors.
• Maintain organization of departmental records.
• Review daily work for accuracy; recognize and investigate the reason for potential discrepancies and unexpected results, resolving where appropriate.
• Review quality results and escalate issues and concerns.
• Perform root cause analysis, review, and reporting with leadership.
• Use SOS to troubleshoot.
• May transport supplies and equipment.
• May participate in validation of new processes or new equipment.
• Demonstrates Core Values: Do Right Always, Find a Better Way, Make Results Happen and Strengthen the Team.

When you will work?

• The good news! Staff schedules are posted three weeks in advance!
• Full-time opportunity (32-40 hours weekly) with full benefits!
• To serve our community, you will work a variable schedule including early mornings, late days/evenings, weekends and holidays

What’s in it for you?

• Complete insurance coverage – Medical, Dental, Vision, Life
• 401(k) with company match
• Generous paid time off
• Wellness program

What you will need:

• High school diploma or GED
• Three or more years phlebotomy experience preferred or a combination of a health care degree, certification, and/or three or more year’s relevant healthcare experience.
• Demonstration of effective problem solving and good judgement in selecting methods and techniques for obtaining solutions.

Skills and Knowledge:

• Knowledge of standardized work routines and methods, general facts and information and/or the use of simple equipment, machines and materials. Knowledge is usually acquired through training on the job.
• Ability to read and interpret documents such as Standard Operating Procedures, safety rules, operating and maintenance instructions, and other department manuals.
• Must have basic mathematical aptitude.
• Ability to apply judgment to written or oral instructions.
• Ability to organize work to provide productive workflow.
• Flexibility to work independently and with a team.
• Has strong attention to detail.
• Must have good communication skills, including the ability to provide feedback to peers.
• Ability to learn/utilize computer applications such as Ceridian, Hemasphere, Oracle, and HemaTerra.

Additional Information:

• Personal Computer (desktop, laptop, tablet).
• General office equipment (computer, printer, fax, copy machine).
• Vehicle navigation system.
• Microsoft Suite (Word, Excel, PowerPoint, Outlook).
• Screening equipment including: Lancet, Sphygmomanometer (BP cuff), Temperature probe, & Hemoglobin analyzer

• Phlebotomy collection equipment including: Blood mixer, Trima, & Alyx

Physical Requirements and Working Conditions

• Physical demands: Daily tasks include a mixture of standing, sitting, and walking. Hand-eye coordination with significant manual dexterity and frequent repetitive hand motions. Reaching above the head and lifting up to 40-pound items occurs occasionally. Visual and hearing acuity to perform essential responsibilities. Looking at computer screens or small items is common.

Versiti was founded with the belief that together, our blood centers can better serve patients’ urgent need for life-saving healthcare. We love what we do, and we’re looking for passionate individuals to join the Versiti family. We foster a diverse environment that affirms each employee’s dignity and worth, and we offer a chance to work with a team of compassionate people who provide lifesaving blood to our communities on a daily basis.
Our Mission:
We are Blood Health Innovators who enhance lives through discovery, diagnosis, and treatment.

Our Vision:
We will expand the frontiers of patient health through the integration of science, medicine, and service.
Equal Opportunity Employer. This company will provide equal opportunity to all individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status
 
MRA is an Equal Opportunity/Affirmative Action Employer