Do you want your voice heard and your actions to count?
Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), the 5th largest financial group in the world. Across the globe, we’re 180,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.
With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.
Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.
This is a remote position. A member of our recruitment team will discuss location preferences with you in more detail.
Job Summary:
Manage assigned staff and/or processes; provide leadership to direct and indirect reports that support the Bank’s strategic goals and objectives. Direct reports typically include supervisors and exempt level staff; may indirectly manage exempt and/or nonexempt staff. Establish and monitor objective, measurable performance standards for direct and indirect reports. Appraise performance of direct reports and review/approve appraisals prepared by subordinates. Recommend salary increases that incent desired performance while adhering to Bank budget constraints. Ensure employee training and development of direct and indirect reports; coach, counsel, and assist in the termination of employees, as necessary. Responsible for managing operation within established budget, providing meaningful budget variance explanations and participation in development of annual budget for work unit(s) managed. Scope of responsibility: Manages multiple sites, single function or single site multiple functions. May manage multiple RCs or shifts at multiple sites; directly manages 3 – 6 supervisors and indirectly manages exempt and non-exempt staff up to 10 FTE per supervisor.
Major Responsibilities:
PRODUCTION MANAGEMENT30%
Provide oversight and direction to assigned PSO supervisors to ensure that staff is scheduled and work is assigned to ensure that all processing deadlines and service levels are consistently met.
Work with senior management and direct reports to develop and implement objective, measurable productivity and quality standards for staff and/or processes managed.
HUMAN CAPITAL 20%
Responsible for interviewing, hiring, performance counseling (including preparation of counseling memos and annual performance appraisals) and termination of direct reports while complying with all State and Federal law and all Bank policies and procedures.
Promote a safe, productive, harassment-free work environment that encourages peak performance and fosters innovation, employee development, and teamwork.
CUSTOMER SERVICE 20%
Ensure that direct report work units consistently provide the highest possible level of customer service to both internal and external Bank customers.
Work with direct reports to implement processes/procedures to improve/enhance customer service, informing senior management of needed changes. Effectively communicate with internal and external customers to resolve customer service issues/problems. Work with senior management to help resolve customer complaints.
RISK MANAGEMENT 20%
Work with direct reports to ensure that all procedures, policies and controls are consistently followed at all times. Create and promote a high degree of awareness of risk, risk control measures, and compliance policies and procedures among all staff members.
Ensure that all staff members successfully complete all required compliance and other certifications; provide assistance/coaching as necessary.
Drive work unit/RC audits, SOX testing, and business resumption planning and exercises. Provide senior management and PSO Risk area with feedback and recommendations for mitigating potential risks and risk trends.
BUDGET MANAGEMENT10%
Create for approval by senior management, an operation budget.
Manage the budget by providing meaningful budget variance explanations and anticipating changes that would affect the overall department performance.
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified.
We are proud to be an Equal Opportunity/Affirmative Action Employer and committed to leveraging the diverse backgrounds, perspectives and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate on the basis of race, color, national origin, religion, gender expression, gender identity, sex, age, ancestry, marital status, protected veteran and military status, disability, medical condition, sexual orientation, genetic information, or any other status of an individual or that individual’s associates or relatives that is protected under applicable federal, state, or local law.
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