MyUScom Hiring for Logistics Support at Sarasota, FL Full Time

The Logistics Support will oversee tasks for SNS shipments. Main responsibilities include reviewing and acting on customers’ requests, troubleshooting shipments, and documenting details to assist with clearing SNS cases. There are two available schedules for this position: Monday – Friday OR Tuesday – Saturday. Additional overtime might be scheduled based on business volume.

WHAT ELSE DOES MYUS.COM OFFER YOU?

• Pay range: $19.00 – $20.00
• Paid company training with a full-time career starting day one
• Work today and get paid tomorrow through our PayActiv payroll platform
• Full benefits package on your first month following your short 60-day introductory period:
• Paid time off plan
• Paid training
• Up to seven paid holidays throughout the year
• Company paid life insurance policy
• Company contributions to our health plans
• 401(k) plan with company match
• Partial paid parental leave
• Flexible spending accounts for both medical and dependent care (company contributions to child care)
• Catered company meals 3x/week, even more during peak season times
• Internal training and advancement opportunities
• Company perks and discount with local companies

GOT WHAT IT TAKES TO BE A PARTNER SHIPPER AT MYUS.COM?

• Support SNS operations and customer service teams
• Provide timely and accurate information to incoming customer cases; attend to all case categories and respond through GCS, DPS admin portal, and email, following all cases to closure
• Professionally address customer issues and ensure effective resolution occurs; check and implement customer instructions, check for unacceptable materials in the shipment, document weight and details
• Scan all shipments as received and put away back into the operations as procedure requires
• Process customer requests and changes according to established department policies and procedures, while demonstrating effective problem-solving skills, compassion, and empathy for the customer
• Respond and research any service failures or customer inquiries, and correct, report, and escalate accordingly to outlined procedures and processes
• Assist with service claim investigations
• Train and coach new SNS team members as they onboard
• Provide back-up to SNS operational tasks to include sorting packages, packing shipments, as well as other miscellaneous cargo related shipping duties
• Support MyUS Package Support team as requested
• Perform in a timely, dependable, and flexible business environment with high ethical standards and a positive, optimistic approach to the pursuit of excellence
• Work both cohesively with your team and independently, allowing for collaboration and the overall success of the department, yet achieving personal succession in addition
• Follow KPI’s set by the company to main operational flow as well as all corporate policies and procedures
• High School Diploma or GED
• Minimum of four months of MyUS operations/compliance/customer service experience for internal applicants, prefer 6 months overall customer service-related experience for external applicants
• Basic Microsoft Suite Skills, typing 20-25 WPM, and Internet Applications experience required
• CRM experience preferred but not required
• Proven ability to present opportunities, solutions, and resolve conflict for our customers
• Proven ability to communicate effectively both orally and written, with exceptional grammar
• Ability to read, write, and speak English fluently
• Ability to pass all relevant background screenings, assessments, as well as possesses adequate work authorization to work, based on business needs

More About Myus.com

For over 20 years, consumers around the globe have trusted MyUS.com to provide a simple, reliable way to shop US online stores and ship their purchases worldwide. We deliver a streamlined and cost-effective shopping and shipping experience to 550,000+ members in 220 countries and territories.

MyUS has been named to Inc. magazine’s 5000 fastest-growing private companies six times since 2008, and for good reason. As the first and largest company in the industry, MyUS receives and ships over $292 million in eCommerce purchases annually, with hundreds of new members joining every day.

Only MyUS has the resources, expertise, customer dedication and global experience to make shopping and shipping from the US consistently fast, dependable and affordable.

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