Napleton Automotive St Louis Hiring for Fixed Operations Director Job at Saint Louis, MO Full Time

Why Work for Us?

Napleton Automotive Group is consistently transforming the way we operate to continuously improve our customer experience by focusing on our core asset, our employees. We cannot do what we do each and every day without our employees.

We take great pride in providing our team members with industry leading benefits and training for future advancement. These types of incentives will allow you with the opportunity for a successful career with our organization.

• Paid Time Off after 90 Days of Employment
• Gym Membership Reimbursement
• Growth & Advancement Opportunities

• Generous Discounts on Products and Services
• Employee Vehicle Purchase Plans
• Medical, Dental and Vision after 90 Days of Employment
• 401K Plan after 1 year of Employment
• Life, Short Term, Long Term, and Accidental Death and Dismemberment Insurance

About Us:

Napleton Automotive Group owns and operates 60+ retail automotive dealerships in eight states. Our group employs 4,100 people nationwide and has rental car facilities, body shops, and a large real estate portfolio as well. Napleton ranked as 10 out of top 150 automotive groups in the U.S. for 2020 based on new car volume.

If you’re looking for an opportunity to join the automotive industry as a valued team member, your search is complete. We pride ourselves on providing careers to our employees, not just jobs. Napleton Automotive Group is seeking a Fixed Operations Director to join our Nissan dealership in St. Louis, MO! The Fixed Operations Director is responsible for the customer-focused and efficient operation of the dealership’s service department.

This position will operate the department at maximum production, controlling costs, building a loyal clientele, maintaining good employee relationships, setting and obtaining sales objectives and maintaining service records.

The Fixed Operations Director is responsible for ensuring a customer experience that meets or exceeds the manufacturer’s customer satisfaction index and for monitoring and improving customer satisfaction. The Fixed Operations Director also carries out this responsibility by building customer relationships, creating a good work environment and properly managing the assets of the department.

Job Responsibilities:

• Oversee operations in an auto service and parts department to ensure compliance with quality standards.
• Oversee the inspection of automobiles to identify faulty components and facilitate process for repairs.
• Supervise the activities of automotive service technicians to ensure efficient job performance and timely repairs.
• Conduct price negotiations with clients to reach a favorable bargain for both management and client.
• Oversee the hiring and training of an effective auto service team.
• Maintain accurate record of all accounts and relevant financial information.
• Monitor inventory to regulate and ensure availability of required vehicle parts.
• Ensure automotive service staff comply with environmental laws and regulations.
• Oversee the procurement of vehicle parts, automotive equipment and various other items required in an auto service department.
• Evaluate the performance of automotive service staff in order to acknowledge efficient employees and guide underperforming ones.
• Listen to client complaints and assist in addressing their issues and resolving challenges.
• Oversee the disposal of wastes such as used engine oil, soot to ensure adherence to health and safety laws.
• Assign and schedule work duties to auto service staff according to their skills.
• Follow up customers to obtain feedback and ensure they are satisfied with received service.
• Attend workshops and study relevant publications to stay up-to-date with developments in the automotive service industry.
• Other duties, as assigned.

Job/Education Requirements:

• 5+ years of Service Managerial experience.
• General knowledge of vehicle mechanical operations is needed.
• Must have a full understanding of CDK/ADP experience.
• Managerial and coaching skills highly recommended.
• Professional certification from the National Institute for Automotive Service Excellence (ASE) is preferred but not required.
• 2 years of new OEM manufacturer experience and factory training is desirable.
• Ability to travel locally between each dealership.
• Strong customer service orientation, along with organizational skills, are required.

Ability to work evenings/weekend hours as necessary. We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Job Type: Full-time

Pay: $90,000.00 – $150,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Relocation assistance
• Tuition reimbursement
• Vision insurance

Schedule:

• 10 hour shift
• Monday to Friday
• Weekend availability

Supplemental Pay:

• Bonus pay
• Commission pay

Education:

• High school or equivalent (Preferred)

Experience:

• Automotive Service: 5 years (Required)
• Auto service management: 3 years (Required)

License/Certification:

• Driver’s License (Required)

Work Location:

• One location

Work Remotely:

• No

Work Location: One location