NASA Federal Credit Union Hiring for Collector at Upper Marlboro Full Time

FIND YOUR PURPOSE. JOIN OUR MISSION

As one of the largest credit unions in the region and top performing in the nation, NASA Federal Credit Union members enjoy banking with an organization that’s well established, financially sound and thrives on technology. With a strong heritage to serving the needs of individuals in the science, technology and engineering fields, the credit union philosophy of People Helping People has always been a priority.

We offer a generous benefit package:

• $38,000 – $45,750 / Annually

• 401(k) match to 5% of earnings – immediate enrollment and 100% vesting

• Choice of two health plans

• Dental

• Vision

• Life Insurance – no cost

• Long-term Disability Insurance – no cost

• Employee Assistance Program – no cost

• Paid vacation

• Paid sick time

• 10 Paid holidays

• Profit Sharing eligible

The Collector works directly with NASA Federal Credit Union members to resolve matters regarding their past due financial products. The ideal candidate has credit union or financial institution experience in a Collections environment, with the ability to combine customer service and problem solving skills to produce results. The position requires a thorough knowledge of the Credit Union collection practices, creditor rights, and applicable bankruptcy laws.

ESSENTIAL DUTIES AND RESPONSIBILITIES (Other duties may be assigned)

• Maintains the negative share category by contacting members to negotiate repayment on defaulted share accounts

• Posts transfers and checks to pay negative shares

• Prepares and mails correspondence to members

• Performs skip tracing including pulling credit reports, using specialized software, on members with negative account balances

• Updates the computer system with current information on members

• Assists members in any corrections required on their accounts

• Acts as liaison with third party collection agencies to include transfer of information, posting of payments and updating accounts

• Collector I and II must maintain an average of 40 outbound telephone collection calls per day and maintain a maximum average of 5% or less abandoned call rate per day

• Minimum of one year of related experience and/or training in a credit union/financial institution Collections environment

• Exceptional phone etiquette

• Ability to multi-tasks in a fast-paced environment

• Detail oriented

• Ability to work well independently and /or in a team environment

• Fluency in Spanish is a plus

ID: 2550

Schedule: Varied

External Company URL: www.nasafcu.com

Street: Corporate Office