National Corvette Museum Hiring for Operations Manager Job at Bowling Green, KY Full Time

*Availability Required: Daytime hours on variable weekdays and weekends*
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DESCRIPTION

The NCM Motorsports Park (MSP) Operations Manager is responsible for the daily safe operations of the MSP. This role has oversight of the operational readiness of the retail, facilities, front gate, and MSP manager on duty responsibilities. Applicant should be a very organized self-starter, with unparalleled initiative toward customer service and meeting or exceeding business goals.

ESSENTIAL DUTIES AND RESPONSIBILITIES

· Provide daily oversight of facility operations ensuring that a safe, clean, and positive guest experience is delivered by following outlined standard operating procedures.

· Support fiscal oversight of labor and operation expenses against budgeted goals for all assigned departments.

· Lead, staff, and mentor the retail team to provide a superior guest experience and to meet budgeted revenue goals.

· Partner with events & sales team and other key partners on delivering a great guest experience for onsite events.

· Lead, staff, and mentor the front gate staff to ensure engaging and helpful guest interactions; oversee the administration and execution of facility insurance waivers. Manage front gate staffing in accordance with the event schedule.

· Lead the facilities staff in ensuring that all MSP facilities, grounds, and projects are clean, well maintained, and prepared for safe operation and superior customer experience.

· Develop and implement processes and documentation of daily, weekly, and monthly checklists for facility cleanliness and readiness.

· Implement a guest satisfaction survey process, with consistent collection and action on guest feedback.

· Drive retail financial performance through product performance metrics monitoring, developing new products, and maintaining balanced inventory controls to meet sales demand.

· Oversee and manage all necessary action and documentation of incidents while on duty.

· Ensure internal and external standards are met in compliance with all operating procedures.

· Proactively identify and assist in areas of the MSP where help is needed by developing solutions and processes to ensure proper training and execution.

· Responsibilities are not all inclusive, additional duties may be assigned.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Weekend availability

Supplemental pay types:

• Bonus pay

Experience:

• Leadership: 5 years (Preferred)
• Customer Service: 5 years (Preferred)
• Motorsports: 1 year (Preferred)

Work Location: One location