National General Insurance Hiring For Account Manager at Remote, United States Full Time

Job Description

Job Summary: Directly responsible for the overall performance and results of assigned accounts, including executing monthly renewal activities and resolving escalated service concerns. Improve persistency and overall client satisfaction by acting as a knowledgeable and responsive resource for designated sales offices, agencies, and employers.Key Responsibilities:

• Meet and exceed individual and team performance goals to improve overall lapse rate and client satisfaction.
• Foster a sense of urgency and commitment to achieving goals, resulting in the ability to meet and exceed customer expectations
• Utilize strong communication skills, problem-solving techniques, probing questions and applies strong product knowledge to address client questions and concerns
• Partner with local sales offices to determine agency needs, identify key contacts within the agency, and develop strong relationships
• Manage time effectively to balance the need to retain business while also servicing clients
• Proactively partner with agents to determine renewal strategy for each group
• Evaluate group performance and key cost drivers, understand the competition, and act as a consultative resource by providing available plan alternatives to help the agent make an informed decision
• Close sales by building rapport with agents and employers, make recommendations and overcome objections
• Work with management to develop an activity plan for assigned accounts
• Follow and execute reissue process and rules
• Identify and facilitate upsell opportunities, including promoting available ancillary products
• Provide resolution for escalated issues by utilizing available tools and involving appropriate departments
• Demonstrate strong understanding of all workflows and business processes to execute overall service strategy
• Identify areas of process improvement and work with management and internal organization to improve processes
• Collaborate with TPA partners
• Stay up to date on all compliance and regulation

Supervisory Responsibilities: This job does not have supervisory dutiesMinimum Skills and Competencies:

• High school diploma or general education degree (GED)
• Health and Life license (or the ability to acquire within one month of start)
• Must possess effective verbal and written communication skills
• Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint)

Preferred Qualifications:

• Bachelor Degree or in-lieu of degree equivalent education, training and work-related experience
• Previous industry experience
• 2+ years of account management experience
• Proactive selling skills with ability to build strong relationships with customers
• Understanding of underwriting risk factors that influence health insurance profitability
• Demonstrates group health insurance subject matter expertise
• Advanced customer service skills-ability to handle a wide variety of callers in a professional manner and strong interpersonal skills
• Ability to process complex time sensitive information from multiple sources, make decisions based on data and to effectively communicate the related required actions to a broad audience
• High degree of initiative, mature judgment, and self-motivation
• Effective organization and time management skills with the ability to work under pressure and adhere to project deadlines
• Team oriented ability to provide guidance on process, procedures, and product
• Demonstrated experience in analyzing financial impact of decisions

The preceding description is not designed to be a complete list of all duties and responsibilities. May be required to perform other related duties as assigned. Regular, predictable attendance is an essential fuHigh school diploma or general education degree (GED)
* Health and Life license (or the ability to acquire within one month of start)
* Must possess effective verbal and written communication skills
* Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint)nction of this job. Job Types: Full-time, Part-time, ContractPay: $33,406.00 – $111,577.00 per yearBenefits:

• 401(k)
• 401(k) matching
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Supplemental Pay:

• Bonus pay
• Commission pay

Education:

• High school or equivalent (Preferred)

Work Location: Remote