National General Insurance Hiring for Telephone Claims Representative (All Levels) Virtual Hiring Event Job at Nashville, TN Full Time

Possible hybrid opportunities depending on location!

Primary Purpose:

Studies and successfully completes the Claims Training Program including but not limited to company orientation, company prepared training programs, outside courses as deemed appropriate, and on-the-job training. There is close supervisory review of ongoing progress and results of work. Trainee will complete testing and evaluation as part of the trainee program.

Essential Duties and Responsibilities:

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

• Learn to handle most aspects of auto claims
• Develop a basic understanding of the content of policies written by the company
• Develop a basic understanding of the insurance industry and the organizational relationships of the company
• Develop a basic understanding of the functions of other departments, such as Policy Ops and Marketing
• Learn how to determine subrogation or fraud potential and how to handle
• Develop a basic understanding of systems and technology used within the company
• Identify customer needs and works to meet those needs using appropriate customer service skills
• Perform other projects and assignments as directed

Minimum Skills and Competencies:

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Bachelor’s Degree or in-lieu of degree equivalent education, training and work-related experience
• Successfully completes Claim Representative trainee program
• Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint)
• Obtaining/Maintaining appropriate licensing or educational requirements
• Learn customer service and time management skills through training classes as part of the trainee program
• Learn to recognize and identify all body parts of a vehicle and/or understanding other potential property damage
• Develop understanding of claim policies & procedures; refers questions to supervisor
• Learn to interpret and apply written coverage accurately to establish claim and determine an action plan
• Develop ability to handle repair/replace decisions
• Develop labor judgment skills and learn to complete simple estimates accurately
• Learn to handle some comprehensive losses (theft, fire, and vandalism) with direction from more experienced personnel
• Develop ability to handle injury claims and acquire a basic understanding of how to review, evaluate, and negotiate simple or basic injury claims
• High degree of initiative, mature judgment, and discretion. Ability to resolve conflicts and empathize with customers is critical
• Negotiation skills are important for resolving claims
• Effective organization and time management skills with the ability to work under pressure and adhere to project deadlines
• Gains a general understanding of insurance law as it relates to claims

Desired Skills:

• Demonstrate a thorough understanding of the NGI Insurance brand and ability to exhibit the behaviors

Technical requirements

After signing up, you will be sent an email with instructions on how to connect.
Please be prepared to join the virtual interview from a quiet place using a desktop or mobile device with a working speaker, microphone, and camera. Check to see if your network connection can support an online session. A plugged in ethernet cable or a strong WiFi network signal will help avoid time delays during your conversation.

What to prepare

• Be prepared to provide your resume and discuss your employment history

Preferred dress code

Business casual (dress pants/skirt, button down/blouse, optional tie)

About National General Insurance

National General Insurance, formerly the GMAC Insurance Group is a Winston-Salem, North Carolina-based property and casualty insurance company, founded in 1920. The company is the only insurance company in the United States to originate within the automotive industry. The company was purchased by Allstate January 1st 2021 and is operating under the umbrella of Allstate. “NatGen” is comprised of over 9,000 employees and growing! Now under Allstate’s umbrella we are 77,000 employees strong! From USA, to Mexico to Ireland! We have a combined revenue of $50.4 Billion.

National General is a fast paced, dynamic, and entrepreneurial organization. Our employees live by and
exemplify what we call the 4Es. At National General, we are Energized, Engaged, Empowered, and we Execute every day in order to provide an exceptional experience for our customers! We are passionate about our organization and the value that we add every day. A successful candidate with National General will embody the 4Es. Our team is poised to outperform the competition. We are National General Insurance and with us you can be extraordinary!

Come join our team!

What is a virtual interview?

Virtual interviews help employers connect with job seekers when they are not in the same physical location. Since hiring is a human process, employers would like to talk with you online (chat, video or phone) to see if you meet the requirements for the job.