Nemours Hiring for Network Analyst – Voice Job at Orlando, FL Full Time

Located in Orlando, Fla., Nemours Children’s Hospital is the newest addition to the Nemours integrated healthcare system. Our 100-bed pediatric hospital also features the area’s only 24-hour Emergency Department designed just for kids as well as outpatient pediatric clinics including several specialties previously unavailable in the region. A hospital designed by families for families, Nemours Children’s Hospital blends the healing power of nature with the latest in healthcare innovation to deliver world-class care to the children of Central Florida and beyond. In keeping with our goal of bringing Nemours care into the communities we serve, we also provide specialty outpatient care in several clinics located throughout the region.

The Communications Analyst is responsible for the maintenance and support of voice networking systems across the enterprise. This position will require advanced knowledge of telephone systems to facilitate administration responsibilities.

• Perform routine systems tasks (upgrades, back-ups, etc) and resolve assigned Help Desk tickets in a manner consistent with service level guidelines and Nemours customer service expectations.

• Interact with customers and establish customer relationships to gather and analyze customer needs, assess available resources and determine optimal solutions.

• Coordinate vendors, maintenance and upgrades to minimize downtime and/or impact on end users.

• Assist with the design, development and implementation of voice, data and video services that will be used to support the Enterprise and its satellites, coordinating with members of other enterprise functional teams to ensure departmental goals are supported.

• Monitor, analyze and correct voice/data system errors and initiate service calls as required.

• Proactively monitor and analyze system resources to ensure optimal performance, applying system level patches or upgrades as necessary and coordinating system backups to ensure accuracy and integrity.

• Administer user accounts and security access, providing documentation and training to users prior to implementation of new accounts and/or products, as necessary.

• Accurately document instances of hardware failure, repair, installation, and removal.

Job Requirements

• Associate’s Degree or equivalent work experience required.
• Minimum of one (1) to three (3) years experience required.
• Able to work with a minimum of supervision
• Excellent team and interpersonal skills.
• Clear, analytical thinking and detail oriented.