NetDocuments Hiring for Salesforce Service Cloud Developer at American Fork, UT Full Time

Who are we?
Founded in 1999, with more than 3,400 enterprise customers worldwide, NetDocuments is dedicated to helping individuals, teams, and firms Work Inspired.

With NetDocuments, millions of scattered documents become one source of unified insights. Content management processes and workflows make the leap from intuitive to invisible. The full power of collective knowledge and past work becomes available wherever firms need it. And every document gets the industry’s best protection against any type of threat—from careless employees to nation state attacks.

Through the legal industry’s most trusted cloud-based content services and workflow platform, complete with state-of-the-art built-in security, compliance and governance solutions, NetDocuments offers document management, email management and collaboration technology complete with disaster recovery, enterprise search, and matter centricity features. Our 5 solutions; ORGANIZE, PROTECT, PLAN, DELIVER, and LEARN, create a structure and provide a framework that helps legal professionals work inspired each and every day.

About the opportunity:
NetDocuments is looking to hire an experienced Salesforce Service Cloud Developer to join our team. This Developer will partner with Customer Support and related business teams to design and deliver solutions that automate and drive productivity of our Customer Support and customer facing teams. The individual will also work closely with our internal Business Systems team on projects across multiple departments.

This candidate will define, design and deliver Customer Support processes and accompanying reporting for new initiatives and will provide ongoing support and continuous improvements. The successful candidate must have a strong Salesforce technical skillset, be able to prioritize multiple work streams, create innovative solutions to enhance our customer engagement process, execute in a fast-paced environment, and be eager to learn.

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What your contributions will be: *

• Perform system administration, configuration and development, and support for Salesforce
• Configure and maintain the NetDocuments customer community (Experience Cloud)
• Participate in the continuous process improvement efforts related to design and programming of new functionality within Salesforce
• Assist in analyzing current business processes, gathering requirements and suggest improvements
• Work with all teams using Salesforce on reporting needs out of Salesforce.
• Aid in defining and delivering Salesforce.com strategic roadmap. Drive consensus with stakeholders on the roadmap and deliverables.
• Hands-on configuration of all new and existing Salesforce.com features including user management, security, custom objects, page layouts, validations, workflows, flows, process builders, and other 3rd party applications.
• Partner with business stakeholders to proactively identify, drive, and build improvements, enhancements, and system customization that solve business needs.
• Own and deliver new process updates and projects, including ideation, requirement gathering, build, support, maintenance, and success tracking.
• Identify, procure and manage technology tools required to drive efficiency and productivity on Service and Support teams; partner with legal and information security to execute contracts and ensure compliance with security policies.
• Educate Service and Support teams about process changes and opportunities to self-serve in Salesforce.com by leading in-person and online trainings

What you will bring to the team:

• Excellent customer service skills, including strong ability to determine customer needs and provide appropriate solutions.
• Previous experience implementing and configuring Service Cloud, Sales Cloud, and/or other related solutions.
• In-depth understanding of the capabilities and constraints of the Salesforce.com CRM application coupled with good understanding of standard business processes.
• Strong business analysis and functional understanding, including requirements gathering, creating/deploying solutions to end users.
• Strong problem-solving skills and ability to assess a problem and determine an effective course of action with sustainable solution.
• Excellent verbal/written communication skills, including an ability to effectively communicate with both business and technical teams.
• Highly organized, detail oriented, and ability to work independently.
• Ability to handle competing priorities in a fast paced, deadline driven environment.

What you will need for success:

• Bachelor’s degree, high standard of education, or equivalent work experience.
• 3+ years Salesforce.com Admin experience and supporting an environment of 100+ users.
• Experience in using Lightning interface.

Ideally you will have:

• Development certified
• Solid understanding of and detailed experience working with enterprise level Salesforce.com instance.
• Experience integrating Salesforce with third party systems via API
• Knowledge of Gainsight or Status I/O
• Service Cloud Consultant certified
• Experience Cloud Consultant certified
• Knowledge of Apex/Visualforce.
• Experience with JavaScript, HTML, CSS, etc.
• Experience managing and triaging user submitted issues via ticketing system(s).
• Experience using Salesforce data tools (Data Loader, DemandTools, VS Code).

Experience working on iterative projects, and with deployment strategies/processes (staging environment vs. production).

NetDocuments is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions are based on business needs, job requirements, individual qualifications, without regard to race, color, religion, sex, (including pregnancy), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity and/or expression, military and veteran status, or any other status protected by laws or regulations in the locations where we operate. NetDocuments believes diversity and inclusion among our employees is critical to our success, and we are committed to providing a work environment free of discrimination and harassment.

Job Type: Full-time