The purpose of this role is to support the Director, providing real-time updates, discussion,
ideas and feedback, as well as with the rest of the CS/NOC team regarding data backup, RMM management,
security, and general troubleshooting. The NOC Engineer is responsible for proper RMM ticket resolution,
development and maintenance of automated processes, script development, backup monitoring/remediation, tool
onboarding/offboarding, and all other aspects of centralized services and NOC activities.The NOC Engineer will also provide high-level hands on troubleshooting of identified issues on monitored and supported endpoints, provide required regular departmental reports to the director as necessary, and work with all CS/NOC members toward the goal of continual departmental improvement.
Team Overview
The primary purpose of the CS/NOC team is to proactively monitor our client’s network infrastructure by responding and addressing various network system alerts via automated and service tickets, as well as provide disaster and backup recovery services leveraging preferred hardware and cloud based backup solutions. This team comprises of a multi-level support structure lead by the Director and comprised of Administrators who conduct recurring maintenance tasks and reviews, Specialists who configure and install the necessary tools for maximum uptime, and Engineers who take the lead troubleshooting client issues, developing scripts for efficient deployments and constantly working to improve system design.
Essential Job Functions:
Technical Administration – Infrastructure Monitoring
Infrastructure Maintenance
Alert Response and Resolution
Backup Administration * Manages and maintains the health and “uptime” of client workstations, servers, switches, firewalls, and related infrastructure operating systems and applications (ie: User Management, Backup, Anti-Virus, SOC, etc.)
Administrative
Training & Development
Performance Factors
Typical Minimum Requirements
Typical Experience:
Performance Abilities:
Physical and Other Requirements:
Note: This Job Description is not intended to describe every element of the position. From time to time, staff may be asked to perform various job related duties not listed above.
Job Type: Full-time
Pay: $50,000.00 – $65,000.00 per year
Benefits:
Schedule:
Work Location: Hybrid remote in Monroe, LA 71201
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