New Hampshire Industries, Inc Hiring for Inside Sales/Customer Account Supervisor Job at Claremont, NH Full Time

**This position does offer flexible work schedules and occasional remote work once fully trained and proficient.**

**Local Candidates Only**

Job Description: Inside Sales/Customer Account Supervisor

Location: Claremont, NH

Position Summary: The Inside Sales/Customer Account Supervisor optimizes resources and ensures accurate, complete, and timely order fulfillment by overseeing quoting, and order entry processing, and traffic groups; tracks order to completion; enforces adherence to standard operating procedures and established practices. Develops ways to improve customer satisfaction while simultaneously enhancing operational efficiency and effectiveness by working across the organization.

This position will provide our customers with expert assistance to a wide variety of questions and problems. In addition, develop ongoing business relationships with our customers through repeated contact and consultation. You will also occasionally have hands-on duties that will require mechanical aptitude/knowledge to better support the customers need.

Essential Functions & responsibility:

Our Inside Sales/Customer Account Supervisor is self-motivated and driven by a desire to exceed expectations. They have strong prioritization and multitasking skill, a sense of urgency, and display excellent verbal and written communication. Interpersonal skills and the ability to establish rapport, build solid relationships with a wide variety of customers are critical.

Specific qualifications for this role include.

• Assist customers by phone and in person at our facility.

• Optimize staff productivity by reviewing process steps, eliminating unnecessary tasks; providing information and keeping staff current on changes; ensuring competence of staff members; ensuring adherence to standard operating procedures and best practices; and creating a strong teamwork environment

• Identify intra-company communication and process issues by working across the organization to recommend and implement plans to resolve these issues.

• Manage credit review, freight payment authorization and traffic bill reconciliation.

• Manage customer related data incoming and outgoing including forecasts, orders, order confirmation schedule updates, and pricing. demand, orders, forecasts, ASN, RMA.

• Manage customer expectations and relationships. Interact extensively with customers to clarify their needs, research, and recommend parts.

• Meet / exceed monthly sales goals while increasing customer satisfaction.

• Provide quotes to customers and to support outside sales team.

• Provide post order service

• Contact existing and new customers to generate sales opportunities.

• Review and resolve customer complaints and concerns with diplomacy and seek to improve all aspects of the customer experience in the company.

• Maintain a detailed understanding of products and services to assist customers with questions and requests and find a resolution on first contact.

• Work collectively with sales, marketing, and commercial team

• Coordinate as needed with cross-functional teams to fulfill all customers individual requirements

Supervisory Responsibility

This position has direct reports and works primarily with the sales and marketing team but also cross-functionally within the organization.

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

The performance of this position may occasionally require exposure to the manufacturing areas, which may require the use of personal protective equipment such as safety glasses with side shields and mandatory hearing protection.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.

Position Type/Expected Hours of Work

This is a full-time position. Occasional evening and weekend work may be required as job duties demand. Travel required: 10%-20% domestic travel.

Skills, Abilities & Competencies:

• Advanced knowledge of MS Excel and MS office.
• Database and data management knowledge
• Strong writing skills
• Account management
• Ability and desire to recommend and implement new systems and processes

· Time management and organization

· Knowledge and proficiency of sales and marketing software (CRM, ERP etc.)

· Ability to prioritize department priorities and objectives in a fast-paced environment

· Adaptable / flexible

Required Education & Experience:

· BS degree in Business Management or Finance.

· Strong employee management abilities

· 5-10 years prior experience in Customer Service or Inside Sales.

· Solid understanding of commercial communication and negotiation

· Ability to influence and work collaboratively in a cross functional team setting.

· Ability to solve complex problems and think through both intangible factors in making recommendations to senior management.

Preferred Education & Experience:

· MBA or Master’s degree.

· 10+ years prior experience in Customer Service or Inside Sales.

· Expert negotiator and commercial relationship builder

· Strong business and organizational management skills

The above description covers the most significant duties performed but does not exclude other occasional work assignments not mentioned, the inclusion of which would be in conformity with the factor degrees assigned to this job. Duties, responsibilities, and activities may change at any time with or without notice.

Job Type: Full-time

Pay: $45,000.00 – $85,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental Pay:

• Bonus pay

Education:

• Associate (Preferred)

Experience:

• Client Services & Customer Support: 3 years (Preferred)
• Microsoft Excel: 3 years (Required)

Work Location: One location