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REPORTS TO: DIRECTOR OF CATERING AND Area Manager
DIRECT REPORTS: Assists Catering Team in the Restaurant
The Catering and Sales Specialist oversees the catering and helps build catering and catering team for Newks Eatery. You are responsible for achieving planned sales and budgeted profit levels for the regions catering activities and upholding of all Newks policies, procedures, programs, and operational excellence.
The Catering and Sales Specialist assists in the recruitment, development, direction and motivation of the catering team members within the store, ensuring catering execution provides Newks catering guests with an exceptional _Newks Experience _and product quality outside the four walls of the restaurants_. _This position also helps to protect the brand by maintaining a sanitary, safe, respectful and efficient work environment while effectively managing operational and product costs.
ROLE-MODELS BEHAVIORS THAT ALIGN WITH THE NEWKS BELIEFS AND PHILOSOPHY FOR SERVICE:
CATERING AND SALES SPECIALIST treat all people with courtesy and respect. They are reliable, independent thinkers and good decision-makers. They create a culture of empowerment and fun in caring for our catering guests while ensuring profitability and operational excellence are maintained.
JOB RESPONSIBILITIES: PERSONAL LEADERSHIP
Proactively serves as an ambassador for Newks Eateries, within the assigned community, through consistent sales efforts, identification and development of new catering contacts while maintaining positive, on-going relationships with current catering contacts. Serves as a positive role model of the Newks culture showing respect, concern and care for others. Impeccable time management and organization skills; maintains a current, active catering guest database.
Participates as an active member of the community; sometimes outside of normal business hours (Example: Represents Newks Eatery in local Chamber of Commerce and other community events).
PEOPLE LEADERSHIP
Assists in the recruitment and on-going development of catering team members within the restaurant(s) of the assigned area.
Build sales through consistent, effective community sales initiatives by working with and through the Newks Field Marketing Managers to ensure brand standards for representation and communication are maintained.
Focuses the catering team on maintaining the image and _Newks Experience _service standards and actions to enhance the guests perception of their catering experience.
Attends scheduled restaurant manager meetings and other scheduled meetings to keep the restaurant management teams apprised of all catering activities and sales initiatives.
OPERATIONAL EXCELLENCE
Responsible for answering the catering cell phone at all times, including outside normal business hours; checks messages and responds to catering guest calls in a timely manner after-hours. (*if applicable*)
Ensures that all _Newks Experience_ standards and catering operational systems are executed properly in a sanitary, clean, safe, and friendly environment, according to all Newks established procedures.
Ensures that all catering menu items are prepared, accurately portioned, and presented properly in a sanitary, clean and safe manner according to all established procedures, standards and specifications.
Required, under certain circumstances, to perform or assist all stations or functions for all positions in the restaurant.
BUSINESS / FINANCIAL ACUMEN
Assists the restaurant catering teams in building and promoting catering sales by building and establishing catering guest networks within the community
Assists the restaurant teams within the assigned area to achieve planned profit levels through catering sales while providing catering guests with an exceptional _Newks Experience._
Assists Director of catering Manager with projected annual catering sales while operating within budgeted guidelines
Ensures proper management of inventory for catering utensils and equipment through effective communication of needs and projected catering sales and volume.
Ensures accurate financial reporting to include: Catering sales, house accounts and other invoicing procedures, productivity and operating expenses.
Anticipates, identifies and corrects catering system breakdowns to achieve exceptional Newks catering guest experience
Responsible for all communication with regard to catering system opportunities.
Responsible for meeting established catering objectives for each accounting period.
PHYSICAL REQUIREMENTS
Occasional extensive standing without breaks.
Reaching heights of approximately six feet and depths of approximately three ft.
Must have high level of mobility and flexibility in space provided for periods of up to eight hours or longer as needed.
Must be able to work irregular hours under heavy pressure and stress during busy times; bending, reaching and walking.
Carrying trays of food products weighing approximately 20 lbs for distances of up to 60 ft.
Ability to lift up to 30 pounds.
POSITIONS SUPERVISED To be determined.
SUPERVISION RECEIVED Receives support and direction from the General Manager(s), Area Director, Operator or Franchisee, and Field Marketing Manager; the Catering Coordinator sets goals and determines method of catering execution with periodic review from all parties to determine if objectives and goals are met.
KNOWLEDGE & SKILL REQUIRED
Sales and marketing
Excellent communications, supervisory, and guest service skills
Impeccable time management and organizational skills
Knowledge of Sales Management
Computer literacy; comfortable with Microsoft Office Software including Excel
Operable motor vehicle with valid Drivers License and insurance
EXPERIENCE PREFERRED
Prior Catering sales and Marketing experience.
Prior restaurant catering management experience.
Prior experience operating FOH Aloha System and BOH systems.
College degree (Associates or Bachelors)
Internal candidates considered for promotion to manager may substitute Catering Team Lead experience for catering management experience. Sales background __ __ __ __
