POSITION SUMMARY:
Overall duty is to coordinate and or manage maintenance events within companies Fiber’s Network such that we minimize disruption to our customer base, and ensure that each affected customer’s service is restored in timely manner.
JOB RESPONSIBILITIES:
Maintenance Coordination- Internal and Vendor Maintenance Management. MOP Assessment. Maintenance Event Approval. Impact Analysis- Circuit Impact Research, Assessment, and Validation. Conflict Assessment-Internal, External Maintenance & Network Outage Conflict Resolution. Internal, Vendor and Customer Scheduling & Coordination. Research customer Information to ensure each customer is properly notified. Proactive Customer Communication & Notifications.
ESSENTIAL JOB FUNCTIONS:
JOB KNOWLEDGE:
Hands on Experience and working knowledge within the following areas: SONET, IP protocols and routing, Layer 2 switching, WDM, Dark Fiber services and OTDR testing.3-5 years telecommunications experience required. Good judgment, concentration, and decision-making skills. Display good customer service techniques with a strong commitment to Customer Care, as the customer’s advocate. Extreme attention to detail. Good organizational skills. Ability to multitask. Must possess a positive attitude. Cross functional team player.
EXPERIENCE/MINIMUM REQUIREMENTS:
EDUCATION/CERTIFICATIONS:
High school diploma or equivalent.
Job Type: Contract
Pay: $35.00 – $40.00 per hour
Benefits:
Schedule:
Ability to commute/relocate:
Work Location: One location
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