The Service Delivery Manager‘s role is to develop and manage partnerships with utility clients, and manage the daily implementation of these partnerships to address customer challenges. You will be responsible for Planning, managing, and executing multiple daily project initiatives that create and add to client facing technology solutions to deliver a world-class customer experience and broaden our capabilities in the utility market. This position will work hand in hand with sales leads, our solution sales team, and our internal Utility Center of Excellence. You will proactively work with clients to identify their business objectives, priorities, direction, and critical success factors. You will apply this knowledge to establish and implement an effective Account Strategy. You will be responsible for translating customer requirements into formal agreements, establishing, and documenting specific solutions, and leading client reporting and interaction of documented requirements.
Responsibilities:
Requirements:
Job Type: Full-time
Pay: $130,000.00 – $150,000.00 per year
Benefits:
Schedule:
Ability to commute/relocate:
Work Location: Hybrid remote in Alhambra, CA 91801
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