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Job Description
Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region’s largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries.
At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started! We have much room for improvement and many ideas that will further shape the industry.
The Digital Services team provides e-commerce sellers with a suite of digital tools that automates and optimizes the most challenging aspects of the e-commerce process, allowing users to streamline order fulfillment and manage customer experience across various digital channels and platforms, integrating it with our delivery services to create the best end to end solution in the market.
Roles and responsibilities
– Applying a user centered design methodology to drive improvements to our products for and services on web and mobile apps.
– Plan and execute research methods to gather insights and validate experiences with users. – Synthesis results and provide recommendations to design stakeholders.
– Collaborates with product managers, engineers and business stakeholders by coordinating design activities, evaluating concepts and recommending and implementing changes to products or services.
– Hands on delivery of concepts, personas, user journeys, storyboards, user flows and other artifacts to document and visualise the users perspective.
– Develop wireframes and prototypes, conduct usability testing and refine your ideas.
– Translate product requirements into UX and UI requirements.
– Be an advocate for design and able to push a user centered design agenda within the organisation.
Requirements
– At least 5 years of experience in user centered organisations, designing experiences for web- and mobile-apps.
– Designed and shipped multiple products and able to show off a strong portfolio of work across user experience design disciplines.
– Extensive experience in research, ideation, product validation and interaction design.
– Experienced in planning and facilitating design and information gathering activities.
– Experienced with working in cross functional teams across a software development lifecycle, in an agile setting.
– Be able to lead and mentor other designers in the organisation.
– Excellent knowledge of design tools such as sketch, zeplin, and Invision.
– Well versed in design systems, typography and style guides.
– Great understanding of usability guidelines and technical understanding of implementing design.
