Status: Full Time
Shift: Monday-Friday – 745a-445p
Exempt: No
Other information:
1. Previous Experience:
College degree or a minimum of one (1) year experience and working knowledge of healthcare front desk operations consisting of computer data entry and excellent telephone skills or one (1) year experience of customer service required.
2. Specialized or Technical Education Required:
High school diploma or equivalent. Ability to read, understand and follow oral and written instructions. Ability to speak clearly and concisely with a pleasant voice. Ability to handle stressful situations. Ability to establish and maintain effective working relationships with patients, employees and the public.
3. Manual or Physical Skill Required:
Requires manual dexterity sufficient to operate keyboard, telephone, copiers, and such other office equipment as is necessary. Vision must be correctable to 20/40 and hearing must be in the normal range for telephone contact. It is necessary to view and type on computer screens for long periods. Work may also require sitting for long periods of time as well as stooping, bending and stretching for files, supplies, or other materials. Must be able to occasionally push a patient/visitor in a wheelchair when needed.
4. Physical Effort Required:
Strength: Light
Push: Occasionally
Pull: Occasionally
Carry: Occasionally
Lift: Occasionally
Sit: Frequently
Stand: Occasionally
Walk: Frequently
Responsibilities:
a.Patient Demographics
b.Advanced Directives
c.MSPQ Data
d.Payment Information/Collections
e.Clinic Deposits/Deposit Validation
f.Preferred Language/Interpreter Needs
g.Release of Information
h.Patient Rights and Responsibilities
i.Conditions of Treatments
j.Financial Disclosure
k.Mail/Package Receipt and Delivery
l.Coordination of Benefits
m.Preference of Communication
n.Current Payer information
33. The Medical Office Specialist communicates regularly with patients in the clinic waiting area and ensures that the patients are fully informed of appointment delays. When the delay becomes significant, the Medical Office Specialist will work with the Provider Care Team to offer the patient an alternate appointment.
34. The Medical Office Specialist is responsible for maintaining adequate cash flow by balancing and reconciling payments,) balancing and generating total collections for the day. The Medical Office Specialist is responsible for running credit card payment report daily in order to balance and confirm. Deposit for the bank is to be completed daily and brought to cashier’s office no later than 10am the following morning. Once the Medical Office Specialist receives the bank deposit bag back, they are responsible for confirming the generated deposit in the appropriate format. The Medical Office Specialist is responsible for maintaining a professional demeanor and confidentiality at all times with patients, care givers, visitors, physicians and co-workers.
35. The Medical Office Specialist enhances professional growth by participating in education programs, attending staff meetings and participating in committees as required.
36. The Medical Office Specialist could serve in the role as Patient Access Superuser with the responsibility of being the main source of support for other MOSs in their role. They are required to attend meetings to help in planning and strategizing with other departments to assist in resolving revenue cycle problems. Superuser will be responsible for communicating updated processes and changes to team members as it relates to Patient Access Operations and measures ongoing effectiveness.
37. The Medical Office Specialist will assist with review, monitoring and working the no show, wait list, and cancelation report and identify opportunities for continuous quality improvements. The Medical Office Specialist is responsible to following up with patient to reschedule from these reports.
38. The Medical Office Specialist performs other duties for which the particular employee is qualified, as necessary, to assist in the efficient operation of the clinic.
39. The Medical Office Specialist utilizes the 4 Cs in all interactions.
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