Northwest Farm Credit Services Hiring for Operations Manager Job at Pasco, WA Full Time

Northwest Farm Credit Services is in search of a Operations Manager to join our Lending team in our Pasco, Washington, location. As a member-owned financial cooperative, we help business owners in agriculture, forestry, and fisheries secure the financing they need to operate and grow, and the crop insurance they need to protect their livelihoods. Our customers are primarily located in Montana, Idaho, Oregon, Washington and Alaska. Northwest FCS is a five-time recipient of the Gallup Exceptional Workplace Award, and the top scoring large company in the Best Place to Work-Inland Northwest competition five years in a row.

This full-time position reports to the VP-Operations and is responsible for ensuring operational and administrative accuracy and efficiency in assigned offices through effective management and leadership of Financial Specialists (agriculture loan processors).

Essential Duties and Responsibilities

• Communicates and exemplifies Northwest FCS’ commitment to employee and customer engagement; actively works with assigned staff to advance Stewardship and Community Service initiatives.
• Provides leadership for assigned staff, including effective performance management, identification of training needs and development of training plans.
• Ensures that assigned staff follow association policies, procedures and guidelines.
• Manages workflow to determine priorities and ensure appropriate resource allocation.
• Participates with other staff to complete routine functions, including reporting, processing customer disbursements and receipts, maintaining customer records and necessary follow-ups, and monitoring and completing accounting transactions.
• Assists in maintaining a high degree of credit administration by monitoring and maintaining an accurate database, overseeing credit investigation, data input and credit analysis functions of assigned financial specialists, maintaining a strong knowledge of key systems
• Oversees administrative functions of assigned staff to ensure filing, administrative systems, and controls are well organized throughout assigned area.
• Performs all duties and maintains all standards in accordance with company policies, procedures, and guidelines, and ensures support staff understand and adhere to all compliance laws.
• Assists State President and VP-Operations with projects and as requested.
• Other duties as assigned.

Minimum Qualifications

• Bachelor’s degree in business or ag-related field, or an equivalent combination of education and relevant experience.
• At least three years’ operational experience, ideally in a financial services institution.
• Demonstrated ability to communicate operational concepts and processes to staff.
• Proven ability to lead by example as an individual contributor or manager.
• Ability to effectively identify, hire, and develop strong talent, and maintain a high performing team.
• Ability to travel approximately 25%.
• Valid driver’s license.

In addition to a comprehensive suite of core benefits designed to support employees at all career stages, Northwest FCS provides all employees with 24 paid hours annually to volunteer in their communities; a substantial employer match to our award-winning 401(k) plan; a bonus plan; generous paid vacation, sick, and parental leave; and financial assistance for adoptions. All employees also have access to robust learning opportunities including an Audible subscription and paid-in-advance tuition reimbursement. Jeans/appropriate casual is the standard dress code.

Qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender orientation, national origin, marital status, age, disability, protected veteran status, or any other classification protected by applicable discrimination laws.