nThrive Hiring for Technical Support Engineer at Remote Full Time

nThrive® provides leading healthcare revenue cycle management SaaS solutions, offering patient access, charge integrity, claims management, contract management, machine learning & robotic process automation, data & analytics, and education software solutions to more than 900 hospitals and health systems in North America, including 37 of the 40 largest healthcare providers in the U.S. nThrive’s end-to-end software platform helps healthcare organizations increase revenue, reduce costs, expand cash collections, and ensure regulatory compliance across the entire revenue cycle continuum. For more information on nThrive, please visit www.nThrive.com.

Be a part of an energetic, social team environment that that encourages knowledge sharing and teamwork that provides a best-in-class support experience while delivering on agreed levels of service to our customers. The purpose of the Technical Support Engineer position is to provide highly technical assistance directly to clients and assist in the development of processes, tools, reports and applications that will support the Product Support department in meeting its goals and objectives. This role offers the opportunity to directly interact with customers and collaborate with domestic and global teams. The ideal candidate will be an expert troubleshooter with strong knowledge of Microsoft TSQL, C++, C#, and ASP.NET, and be able to suggest innovative solutions to complex problems. The position requires a firm grasp of relational databases and fundamentals of systems software design. In addition, the individual must be a self-starter with good communication and documentation skills.

Responsibilities:

• Provide high quality, timely responses to customer inquiries and application issues
• Triage high profile production issues and recommend andor execute a course of action for resolution
• Debug issues in a variety of environments, including C++, C#, XML, .NET, and SQL
• Facilitate effective team interaction and leverages the skills within the team to maximize success
• Partner with internal clients to resolve client issues as efficiently as possible
• Utilize time management and organizational skills to manage an ever-changing volume and set of priorities and tasks
• Deliver the highest quality support for nThrive products, with a focus on client success and satisfaction

Requirements:

• 1+ years of software development experience developing Web/Windows applications in C++, C#, SQL, ASP, .NET
• Working experience with XML/JSON
• Experience with SQL Server Enterprise Manager, SQL Server Management Studio, Query Analyzer, or similar tools
• Excellent troubleshooting, problem solving skills, both technically and at the application level
• Troubleshooting and analytic skills above to include OOP and SQL experience
• Demonstrated strategic problem solving and advanced analytical skills
• Demonstrated ability to communicate with others, including customers, in a clear, understandable, and professional manner on the phone, via email and in person via use of good written (i.e., good grammar/spelling) and verbal communication skills
• Excellent organizational and follow-up skills with great attention to detail
• Highly self-reliant and motivated to take ownership of tasks through completion with little supervision
• Demonstrated ability to work in a team environment that requires quick turnaround and quality output
• Solid knowledge of all MS Office Products
• High School diploma or GED
• Travel required: Minimal

Job Type: Full-time

Pay: $65,000.00 – $75,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Relocation assistance
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Preferred)

Work Location: Remote