Ntiva Hiring for Project Manager, Onboarding Job at Chicago, IL Full Time

Are you looking for limit-less career opportunities? Do you have a growth mindset, and like to take initiative? If yes, then Ntiva is the right place for you! At Ntiva, growing people (our employees, partners, and clients) is our mission. As one of the fastest-growing managed services companies in the country, our growth is fueled with a laser focus on building a powerhouse of tech talent, leveraging state-of-the-art technology platforms, and automating routine services where possible so that our people can be elevated to provide strategic advice.
Headquartered in Northern Virginia, Ntiva was founded by Steven Freidkin in 2004. Today, we rank in the top 30 MSPs nationwide and operate out of many strategic locations across the United States, where we specialize in helping organizations solve their complex IT challenges, help with strategic direction, proactively manage IT infrastructure, and protect people, platforms, networks and data around the clock with our advanced security solutions.
Job Summary
As a project manager on the Client Onboarding team you will be responsible for the consistent delivery of onboarding, renewal, and decommission projects for new and existing clients. In this role, the project manager will serve as a liaison between the client and our internal teams while managing projects to ensure they are delivered on time, within scope, and on budget.
Summary of Location

• 100% Remote

Responsibilities

• Manages all aspects of the onboarding and offboarding of our clients, functions as main point of contact and coordinates the client, internal resources, and vendors for the execution of these projects
• Creates, updates, and executes project plans – revises as appropriate to meet changing requirements/needs
• Understands the components of implementing information technology managed services. (i.e. server & networking, workstation, communications, security services, and cloud solutions)
• Verifies all deployed components are properly accounted for in our tools and documented in our ConnectWise customer management systems
• Hosts lessons learned at the end of projects to highlight successes and areas of improvement
• Participates in planning, testing, and training sessions as new products are developed and productized
• Helps evolve team process by providing feedback to the team and management, participating in build out of new/update of existing living process
• Builds strong relationships with cross functional peers & team members alike
• Communicates effectively with clients and internal departments, hosts regular weekly meetings to ensure agreed upon deliverables are being achieved
• Responsible for steady state turnover to support and account management
• Responsible for review and confirmation of accurate billing prior to submittal of the initial invoice/bill
• Escalates issues and problems appropriately
• Performs other duties as assigned

Required Skills

• Previous experience w/ ConnectWise or other customer relationship management tools a strong plus.
• Proficient in the MS Office suite of products, including MS Project.
• Detail/process oriented, strong verbal/written communication skills.
• Previous experience in managing multi-faceted IT projects in a matrix environment preferred

Benefits and Perks

• Medical, Dental and Vision coverage for employee and family
• 401k + company-matched contributions 4% match on 5% contribution – Employee and Company contribute after 90 days – no vesting period!
• Group Term Life and Accidental Death and Dismemberment coverage (company provided)
• Short-Term (voluntary enrollment) and Long-Term Disability coverage (company provided)
• Health Savings Account (HSA) Options / PPO Options
• Paid Time Off (PTO) + 2 Floating Holidays
• Bonus plans
• Tuition Reimbursement Program
• Employee Assistance Program
• Generous Employee Referral Program – the more you refer the more you earn!
• Dynamic Recognition and Rewards
• Work with Industry-Leading Talent
• Clear Promotion and Advancement Tracks

Ntiva provides equal employment opportunity (EEO) to all employees and qualified applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, handicap, disability, status as a veteran, or any other legally protected status. Ntiva complies with all applicable laws governing nondiscrimination in employment.

Job Type: Full-time

Pay: $85,000.00 – $90,000.00 per year