NYC Careers Hiring for EEO Investigations Leader at New York, NY Full Time

The NYC Department of Consumer and Worker Protection (DCWP) protects and enhances the daily economic lives of New Yorkers to create thriving communities. DCWP licenses more than 51,000 businesses in more than 40 industries and enforces key consumer protection, licensing, and workplace laws that apply to countless more. By supporting businesses through equitable enforcement and access to resources and, by helping to resolve complaints, DCWP protects the marketplace from predatory practices and strives to create a culture of compliance. Through its community outreach and the work of its offices of Financial Empowerment and Labor Policy & Standards, DCWP empowers consumers and working families by providing the tools and resources they need to be educated consumers and to achieve financial health and work-life balance. DCWP also conducts research and advocates for public policy that furthers its work to support New York City’s communities. For more information about DCWP and its work, call 311 or visit DCWP at nyc.gov/DCWP or on its social media sites, Twitter, Facebook, Instagram and YouTube.

The EEO Investigations Leader will oversee the Office of Diversity, Inclusion, and Compliance unit within the Administration Division and will report directly to the Deputy Commissioner of Administration on all DEI and Compliance activities and report directly to the First Deputy Commissioner on EEO investigations and confidential matters to ensure equity and fairness. The Office is divided into two main functions: Diversity, Equity, and Inclusion (DEI) and Internal Compliance. The individual in this role will be responsible for developing, from the ground up, a new high-performing unit to guarantee an equitable work environment for all employees and maintain agency compliance with external rules, procedures, and laws. The candidate will act as the agency’s Equal Employment Opportunity Officer (EEO) monitoring and investigating EEO complaints and conduct outreach and education about equal opportunity and non-discrimination requirements consistent with Federal, State, and Local Laws. He or She will create strategies to ensure diverse hiring and promotion at DCWP, as well as developing diversity training programs the agency. As the EEO Officer, the Director will work closely with the First Deputy Commissioner, Chief of Staff, Disciplinary Advocate Officer, and Director of Human Capital to build and nurture a more inclusive workplace. The role will also develop for employee engagement initiatives, working with the Deputy Chief of Staff. Additionally, the candidate will be responsible for the agency’s responses to audits from Federal, State and Local authorities, Continuity of Operations Plan (COOP), and record retention schedule.

Responsibilities include, but are not limited to:

• Partner with senior leadership to develop and promote an integrated diversity, equity, and inclusion strategy, with accountability for the vision, execution, and results, such as increased representation across all levels of the agency;
• Collaborate with Human Capital and division hiring managers to design and deliver innovative, adaptive, and inclusive talent strategies across: Talent Acquisition, Talent Management, Workforce Planning, and Learning and Development;
• Work in partnership with the Disciplinary Advocacy Officer to ensure compliance with all applicable anti-discrimination and harassment laws and protections;
• Generate deep data-driven analyses to drive accelerated cultural and operational change to embed diversity and inclusion best practices into all talent attraction, retention, reward and development strategies and outcomes;
• Ensure diverse representation in the contracting and procurement of goods and services as the Chief Diversity Officer/Chief Minority and Women-owned Business Enterprises (MWBE) Officer for the agency;
• Conduct prompt, thorough, and detailed investigations into all EEO complaints;
• Direct three (3) EEO Counselors in the training and development of techniques in conduction of discrimination complaints through interviews and records examination to determine EEO violations;
• Prepare final comprehensive investigative report citing facts and relevant case law, statutes, or regulations where necessary in support of recommendations to be presented to the Commissioner;
• Establish a working relationship with the Office of Administrative Trails and Hearings’ Center for Creative Conflict Resolution to coordinate mediation efforts;
• Engage in cooperative dialogues with staff and members of the public as the agency Reasonable Accommodation Coordinator and the American with Disabilities Act Coordinator to provide decisions on requests for accommodations;
• Contemporaneously update Reasonable Accommodation and EEO complaint information into the Complaint and Accommodations Database;
• Conduct EEO related training during the onboarding of new staff;
• Work with the Training Liaison in the Human Capital division to ensure compliance in mandated EEO training requirements;
• Maintain regular communication with all staff on a regular basis via newsletters, emails, and trainings to ensure that employees are aware of the EEO policy;
• Update online EEO resources for staff and members of the public to ensure contact information and forms are up to date and easily accessible;
• Prepare Annual and Quarterly agency compliance reports and mandates (FY Annual Diversity Equity and Inclusion plan and quarterly reports, responses to audits); and
• Supervise the compliance officer responsible for agency’s COOP plan, record retention schedule, travel requests, and responses to external audits.

Minimum Qual Requirements

1. A master’s degree from an accredited college in business or public administration, economics, labor or industrial relations, statistics or a closely related field and four years of satisfactory full-time professional experience in labor research and analysis, employee benefit design and benefit program evaluation, compensation analysis, labor economics, economic planning or a related area, 18 months of which must have been in an executive, managerial, administrative, or supervisory capacity. Supervision must have included supervising staff performing professional work in labor research and analysis, employee benefit design and benefit program evaluation, compensation analysis, labor economics or economic planning; or

2. A baccalaureate degree from an accredited college and five years of professional experience, including the 18 months of executive, managerial, administrative, or supervisory experience, as described in “1” above; or

3. Education and/or experience equivalent to “1” or “2” above. However, all candidates must possess a baccalaureate degree from an accredited college, and must possess the 18 months of executive, managerial, administrative, or supervisory experience as described in “1” above.

Preferred Skills

• Hands-on case management experience in an EEO, Labor Relations or disciplinary unit
• Experience supporting compliance-related policies, projects, and initiatives
• Experience creating and analyzing complex data and survey responses to translate metrics, research, and trends into strategy
• Extensive knowledge of the New York City’s EEO Policy
• Working knowledge of city, state, and federal employment discrimination laws and policies
• Strong verbal and written communications skills necessary to explain complex and/or confidential information and communicate with all levels of management.
• Ability to interact discretely and effectively with employees, exercising keen use of discretion and confidentiality in all EEO matters
• Demonstrated time management and organizational skills necessary to manage multiple projects, appropriately prioritize workload, plan for resources to meet deadlines and goals, and work independently in day-to-day functional needs
• Current experience in development and use of systems toward efficient and effective tracking, monitoring, and delivery of timely reports to ensure timely compliance with mandated reporting requirements
• Ability to anticipate and identify problems and use sound judgment and fact-based analysis to develop effective and efficient solutions
• Ability to effectively articulate the case for diversity and create commitment to change efforts

Additional Information

In addition, the NYC Department of Consumer and Worker Protection (DCWP) offers competitive salaries and the following benefits:

Paid Time Off and Holidays

• Paid time off for vacation and personal leave
• Paid time off for sick leave
• A generous holiday package of up to 13 days

Health Benefits

• Medical insurance plans
• Dental and vision insurance plans
• Employee assistance program

Financial and Savings Benefits

• 529 college savings plan
• Direct deposit
• Flexible spending account programs
• New York City Municipal Credit Union savings program
• Transit benefit programs
• Loan forgiveness

Retirement and Pension Plans

• New York City Employee Retirement System (NYCERS) pension plan
• New York City Deferred Compensation Plan (DCP) 401(k) and 457 plan

Additional Benefits for Union Members

• Disability insurance
• Health club reimbursements
• Life insurance
• Supplemental hospital coverage
• Tuition reimbursement
• Please note only employees represented by a labor union may qualify for additional benefits provided by the union welfare fund.

Employee Discounts

• Apple and Dell products
• Cell phones and plans
• Gym memberships
• Special pricing on event tickets through Barclay Center, Plum Benefits and Working Advantage
• And more!

To Apply

For Non-City/External Candidates: Visit the External Applicant NYC Careers site and type “Consumer and Worker Protection” on the search line. Then locate the Job ID number.

For Current City Employees: Visit Employee Self Service (ESS) to view and click on Recruiting Activities, Careers, and search by Job ID number.

A RESUME AND COVER LETTER ARE REQUIRED.

PLEASE INDICATE IN YOUR COVER LETTER HOW YOU HEARD ABOUT THIS POSITION.

INCOMPLETE APPLICATIONS WILL NOT BE CONSIDERED.

NO PHONE CALLS, FAXES, E-MAILS, OR PERSONAL INQUIRIES PERMITTED.

NOTE: ONLY THOSE CANDIDATES UNDER CONSIDERATION WILL BE CONTACTED.

• Appointments are subject to Office of Management and Budget (OMB) approval.
• 55-a Candidates: NYC Department of Consumer and Worker Protection is committed to recruiting and retaining a diverse and culturally responsive workforce. We strongly encourage 55-A candidates to apply to our positions in order to be given the opportunity.

**The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual’s sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

***LOAN FORGIVENESS: The federal government provides student loan forgiveness through its Public Service Loan Forgiveness Program (PSLF) to all qualifying public service employees. Working with DCWP qualifies you as a public service employee and you may be able to take advantage of this program while working full-time and meeting the program’s other requirements. Please visit the Public Service Loan Forgiveness Program site to view the eligibility requirements: https://studentaid.ed.gov/sa/repay-loans/forgiveness-cancellation/public-service

• Drug Screening: A drug screening may be required prior to being appointed.

As of August 2, 2021, all new hires must be vaccinated against the COVID-19 virus, unless they have been granted a reasonable accommodation for religion or disability. If you are offered city employment, this requirement must be met by your date of hire, unless a reasonable accommodation for exemption is received and approved by the hiring agency.

We are committed to providing reasonable accommodations that enable people with disabilities to enjoy equal benefits and privileges of employment as are enjoyed by others. If you are contacted to attend an interview for one of our open vacancies and would like to request an accommodation for that date, please send an email to [email protected].

If interested in being sent our job postings on a monthly basis, please email your resume at [email protected]. Make sure to include your personal contact information and the civil service title you are currently serving and civil service exams you have taken.

Public Svc Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at StudentAid.gov/PSLF.

Residency Requirement

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.