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Title: Practice Manager
Location: Various
Oak Street Health is a rapidly growing, innovative company of community-based healthcare centers delivering higher quality health and wellness care that improves outcomes, manages medical costs and provides an unmatched experience for adults on Medicare in medically underserved communities. By providing holistic, comprehensive and integrated care right in our patients’ communities, we can help keep them healthy and reinvest cost savings in further care for those same communities and others. Since 2013, Oak Street Health has brought its singular approach to tens of thousands of people across the nation. With an ambitious growth trajectory, Oak Street Health is attracting and cultivating team members who embody Oak Street values and are passionate about our mission to rebuild healthcare as it should be.
Role Description:
Practice Manager (PMs) are important leaders at Oak Street Health. PMs manage a single clinic location and are responsible for Oak Street Health’s operations in and around their clinics. PMs are expected to supervise clinical and non-clinical co-workers, support operational initiatives, and generally ensure that clinic operations run smoothly and timely on a daily basis.
Core Responsibilities:
- Supervising, coaching and mentoring a multi-disciplinary team of 15+
- Leading the execution of in-clinic operational initiatives
- Problem-solving team member and patient problems in the moment
- Ensuring our patients are always delighted with the level of care they receive
- Ensuring our scheduling and billing processes are executed efficiently
- Overseeing our clinical and community areas
- Advocating for your clinic, team, and patients
- Being an ambassador in the local community – building relationships with other healthcare providers, social/community organizations, and marketing partners
- Supporting and contributing to on-the-ground marketing initiatives
- Generally ensuring clinic operations are running smoothly on a daily basis
- Other duties as assigned
What are we looking for?
- 2 or more years of experience in a supervisory role within a clinical setting
- Bachelor’s degree required, Master’s degree preferred
- A passion for mentorship and team-development
- A problem-solving orientation and eagerness to identify process gaps and implement practical solutions
- A flexible and positive attitude
- A proactive and adaptable working style- able to cover tasks as they arise
- Impeccable judgment
- A supportive attitude toward our patient population of older adults
- Proficient PC skills
- Fluency in Spanish, Polish, Russian, or other languages spoken by people in the communities we serve, where necessary
- US work authorization
- Someone who embodies being ‘Oaky’
What does being ‘Oaky’ look like?
- Radiating positive energy
- Assuming good intentions
- Creating an unmatched patient experience
- Driving clinical excellence
- Taking ownership and delivering results
- Being scrappy
Why Oak Street?
Oak Street Health offers our coworkers the opportunity to be at the forefront of a revolution in healthcare, as well as:
- Collaborative and energetic culture
- Fast-paced and innovative environment
- Competitive benefits including paid vacation and sick time, generous 401K match with immediate vesting, and health benefits
Oak Street Health is an equal opportunity employer. We embrace diversity and encourage all interested readers to apply
