Oceanair Inc Hiring for Export Coordinator Job at Revere, MA Full Time

Position Overview:

To deliver a consistent and high-quality experience to OCEANAIR Inc. customers, both external and internal. To work efficiently in a team environment to process and secure export shipments. To support all sales efforts/quotes as assigned by department manager/supervisors departmental activities as needed.

Major Duties & Responsibilities:

• Promote a positive relationship with the client by ensuring excellent, timely and proactive customer service always.
• Receive, review, and process high-volume and/or complex export transactions for client(s), including booking, billing.
• Process data through the Companys system and obtain consular releases and other government agency releases as appropriate.
• Check the shipments in the warehouse as needed to ensure that the shipping documents correspond to the actual shipments.
• Process bills for outgoing shipments and provide clear instructions to the team for handling each shipment.
• Ensure shipments of hazardous materials are checked and processed in accordance with all applicable regulations under the International Air Transport Association, Code of Federal Regulations and/or International Maritime Dangerous Goods Code.
• Create quotations for individual shipments, including estimating prices for the shipper, selecting transportation companies to use, and setting profit margins for individual shipments.
• Review and monitor all Shipper Export Declaration rejections, requests for information from client, and other correspondence.
• Identify transactions and tasks that require special handling, recommend improved processes to management, and implement resolutions within assigned scope of responsibility.
• Identify, investigate, and resolve all areas of client concern in a timely and proactive manner. Alert client to special areas of concern or potential problems in the export process.
• Constant follow up until shipment has reached its final destination.
  • Processing of air waybills, including those related to Dangerous Goods.
  • Notification of exceptions to planned events in a timely manner to manager/customers/agents/sales staff as appropriate.
  • Follow-up daily with scheduled pick-ups/deliveries to various truckers per shipment.
  • Identify best costs/service per transaction to maximize margin per file while maintaining customer service expectations and timely processing of quotes.
  • Assist with bookings/scheduling pick-ups as assigned by manager with carriers/truckers.
  • Process/open files/AES and transmit information to carriers (bills of lading) as assigned.
  • Send pre-alerts to agents.
  • Process and finalize billings in IES system/files.
  • Process and enter costs at time of expenditure in IES system/files.
  • Follow-up with overseas agents as needed with notes to be entered in files.
  • Assure all communications/events related to specific file activity is captured and copied into electronic notes section in IES system.
• Support operations in communicating quote details and cost structures both at the transactional level and at the client level (pricing profiles).
• Work with Director/Sales on bid type pricing/assembly
• Assist in research/collect pricing data in various target regions (air/ocean/inland/agent etc.) to continuously drive down costs on behalf of OCEANAIR and clients.
• Maintain detailed notes within quotes as far as spot pricing/routings etc. to guide operations as to best service/price combination on secured quotes.
• Work under direction of Director to assemble/double check existing agent rates against WCA agents to verify OCEANAIR is being given market competitive rates from same.

This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position. May perform other duties as assigned.

• At least 5 years hands on experience in forwarding/logistics/distribution operations.
• Experience handling both air freight and/or break bulk.
• Strong knowledge of geography to assist with the day-to-day movement of freight around the world.
• Highly organized, detail oriented, and ability to multitask.
• Excellent communication skills, both written and oral.
• Hazardous certification is preferred.
• Strong numerical skills are required.
• High attention to detail and sense of urgency.
• High proficiency in Microsoft Office.
• Schedule for this position may require weekends on a departmental rotation basis. This position may require working a holiday schedule based on the needs of the operation and requirements of the account.