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- Description
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This is a State Merit System Services (MSS) classification. To view the full job classification and to apply for this position please visit:
www.governmentjobs.com/careers/cpshr/
ABOUT THE DEPARTMENT:
Tehama County Department of Child Support Services is one of 47 local child support agencies in California. Tehama Child Support Services manages over 3500 child support cases. Providing our customers excellent service is a top priority. Our staff are trained professionals ready to assist you to open a case, establish a child support order, determine paternity, modify your order, and enforce your order. We are engaged passionately with this important work and look forward to working with you.
IDEAL CANDIDATE:
Tehama Department of Child Support Services is looking for a new positive and professional team member with exceptional attendance and dedication to punctuality, excellent customer services skills, knowledge of community resources for families and savvy computer skills, including proficiency in Microsoft Office Word and Excel. Bilingual skills desired but not required. At a later date Spanish speaking candidates may request the ability to test to demonstrate Bilingual proficiency.
DESCRIPTION:
Employees are expected to be fully qualified and able to perform difficult and responsible office support work within the framework of established work methods and procedures and to use independent judgment in selecting and applying specific references, procedures, sequences, and alternatives to different work situations, referring non-procedural questions to the supervisor.
- Examples of Duties
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EXAMPLE OF DUTIES:
Obtains information from customers, visitors, or callers to determine appropriate resource, action, document, or staff referral to meet their needs. | Operates multiline telephone system including answering calls, transferring calls, and taking messages | Addresses complaints and explains regulations to customers or the public.
To visit the Merit Systems Website and view the full job description, Click here - Education, Experience & Licenses
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EDUCATION & EXPERIENCE:
Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the required qualifications would be:
In addition to the education and experience requirements specified in the Merit Systems/Cooperative Personnel Services classification specification, Tehama County requires:
- Equivalent to completion of the twelfth (12th) grade
LICENSE & SPECIAL REQUIREMENTS:
- Requires a valid California driver’s license; current
- Requires current, less than one (1) year old, valid typing certificate
- Due to IRS Publication 1075 Guidelines as established by the Federal Government and required by California Department of Child Support Services, all employees will be subject to a background check at the time of hiring and at least every 10 years.
PHYSICAL REQUIREMENTS:
Mobility to work in a standard office setting and use standard office equipment. Strength stamina, and mobility to perform light to medium physical work including transporting mail, supplies, filing, operating a motor vehicle and visiting various County and meeting sites. Vision to read printed materials and a computer screen. Hearing and speech to communicate in person, before groups, and over the telephone. Finger dexterity is needed to access, enter and retrieve data using a computer keyboard or calculator, set up/ file various data and records and to operate standard office equipment.
Ability to do computer work for extensive periods of time. Occasionally bend, carry, stoop, squat, twist, reach, push, and pull drawers open and closed to retrieve and file information Employees must possess the ability to constantly move about on foot and to lift, carry, reach, push, and pull materials and objects, up to 50 pounds occasionally and up to 30 pounds frequently, as necessary to perform job functions.
WORKING CONDITIONS:
Employees work in an office environment with moderate noise levels, controlled temperature conditions, and no direct exposure to hazardous physical substances. Employees may encounter emotional customers. Employees balance answering phones, triaging customer needs, computer entry, and other office duties.
- Recruitment Information
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The department is currently recruiting for one (1) vacancy.
In addition, Tehama County is establishing an eligibility list to fill future vacancies for an Office Assistant II, as well as subsequent vacancies, which occur during the life of the eligibility list.
For questions about this recruitment, contact:
Beatrice Bradley
530-528-4566| [email protected]
All offers of employment are contingent upon successful completion of background, fingerprinting, drug test (including marijuana) and physical examination provided by the County.EQUAL OPPORTUNITY EMPLOYER/AMERICAN WITH DISABILITIES ACT COMPLIANT/VETERANS’ PREFERENCE POLICY/DRUG-FREE WORKPLACE
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NOTE: THESE BENEFITS DO NOT APPLY TO EXTRA HELP EMPLOYEES.This position is represented by the Local 39 bargaining unit.The County offers a generous benefit package which includes:
- Annual salary step increases based upon satisfactory performance and completion of 2,080 hours (Steps A to E).
- Approximately 80% of the premium for medical, dental, and vision plan is paid by the County. Current employee rates, as January 1, 2021, are $193.93/mo. (EPO plan). The plan covers the employee and all eligible family members.
- Approximately 80% of the premium for a $30,000 life insurance plan for the employee is paid for by the County.
- A retirement plan through CalPERS.
- A deferred compensation retirement savings plan is available to employees. For an employee who contributes a minimum of twenty five dollars ($25) per month into a County sponsored deferred compensation plan, the County will contribute a matching deposit ranging from twenty five dollars ($25) per month, up to a matching of sixty dollars ($60) per month, on behalf of the employee.
- An Employee Assistance Program is provided to all employees and employees’ family members at no cost.
Benefits also include an annual paid leave plan of:
- 96 hours of vacation (increases upon continuous years of service).
- 96 hours of sick leave.
- 13 paid holidays plus one 8 hour personal holiday.
Benefits above reflect what full time employees receive, benefits and salary for part time employees are based on the ratio of hours worked in the employee’s regular workweek compared to those paid in a full time position.