Omni Hotels & Resorts Hiring for Sales Administrative Assistant | Sales & Advertising – Full Time at Champions Gate, FL Full Time

Job Description:

Responsibilities:

• Schedule & prioritize work load to meet deadlines of all managers
• Type and distribute all correspondence, including proposals, booking notices, letters, contracts, etc. for assigned managers, ensuring that all correspondence is 100% accurate
• Utilize Delphi correctly, to ensure managers are able to accurately track, book and follow-up on all accounts/bookings
• Assist Sales Team with all Site preparation and support with sales kits / brochures etc
• Assist managers with sales calls and participate in sites, FAMs, trade shows and other related market events as required
• Assist Sales with collecting & routing amenities (e.g. rooms/loyals/VIPs/upgrades) for individual reservations through the Group Reservations Coordinator. Confirmed Group requests go through Group Reservations Coordinator/Conference Services Manager
• Maintain account/booking files and ensures that all information is included in file, i.e. accurate traces, turnover-checklist, history, letters, emails, deposits, letters, etc
• Ensures that all managers receive messages in a timely manner. (Messages to include name and phone number of caller, date and time call received)
• Coordinated general office functions
• Liaise with other hotel departments to help ensure Sales clients’ needs are met/exceeded
• Performs other duties as assigned by management

Qualifications:

• Previous catering, convention services, or sales support experience preferred in a large convention hotel. Other relevant event, meeting planning, or hotel operations experience will be considered.
• High school education required, college degree preferred.
• Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers, both in person and by telephone
• Ability to accurately and efficiently input information into computer systems, with developed computer proficiencies. Delphi experience strongly preferred.
• Ability to work cohesively with co-workers both within and outside of your department
• Ability to think clearly, quickly and make concise decisions
• Ability to work well under pressure, dealing with many guest requests/questions within a short period of time
• Strong organizational skills with the ability to prioritize and multi-task in a fast paced environment. Ability to prioritize and organize workload to ensure deadlines are met.
• Able to evaluate and select among alternative courses of action quickly and accurately, identifying and solving problems as necessary
• Ability to handle stressful situations, while maintaining a calm and welcoming demeanor.
• Customer service oriented with a desire to create memorable guest experiences.
• Ability to use various office equipment, including but not limited to, calculators, photocopiers and facsimile machines.
• Position requires the ability to sit and engage in repetitive motion, including utilizing telephone/computer for extended periods of time or for an entire shift.
• Must be able to work a flexible schedule primarily daytime hours, Monday-Friday, with the flexibility to work weekends if needed.