Onboard Logistics USA INC Hiring for Export/Import Logistics Coordinator Job at Atlanta, GA Full Time

SUMMARY: This position is responsible for planning and executing logistics requirements, overseeing the delivery of incoming goods, and ensuring that they comply with customs regulations necessary for the successful export and import orders to the customer’s satisfaction; ensuring activities are running smoothly.

DUTIES AND RESPONSIBILITIES:

• Handle day-to-day operations.
• Checks freight rates applied by carriers against our service contracts or agreed rates, also include request freight payment when applies
• Schedule loading appointment with plant and/or customer based on product availability and request the service with the depot/truck company.
• Takes ownership of customer issues and facilitates timely and effective resolution to achieve customer satisfaction.
• Processes all documents in accordance with carriers, customs, and customers in a timely manner and meets the requirements of the standard.
• Understands implications and the impact on company revenue
• Communicates the shipment status, extra charge details, and issues to customers, sales, and overseas offices.
• Reviews and daily monitors shipment status reporting to ensure all measurement standards are met.
• Understands and is familiar with KPIs/procedures/objectives and act in line with set targets.
• Drives continuous improvement opportunities to lower costs.
• Communicates daily with vendors, carriers, various service providers.
• Communicates with overseas customers or agents to answer inquiries or provide updates.
• Invoices and cost confirmations for proper Job Management.
• Monitors agreed service levels, identifies root cause when targets are not met, and advises management of potential service failures and/or trends.
• Performs other related duties as assigned by management.
• Executes and implements operational activities according to customer requests and management direction.
• Provides sailing schedule information to customers.
• Researches and resolves customer complaints and freight discrepancies.
• Assists operations manager with end-of-month file close/reporting.
• Handles all NVOCC department functions, as well as data entry/retrieval on computerized systems.
• Arranges bookings and organized container movement and LCL with co-loaders.
• Provides efficient and reliable customer service in transporting ocean freight, air freight, Trucking, and rail.
• Duties and Taxes knowledge is required.
• Provides extensive follow-up with customers daily to resolve inquiries and to ensure thorough customer service.
• Communicate with exporters, customers, consignees, customs brokers, agents, etc. on transportation status. (Track & Trace)
• Prepares all documents and invoices necessary for transporting freight on all modes of transport to ensure the flow of paperwork to the appropriate destinations and meets all government requirements.
• Establishes freight costs and provides quotations via (Ocean, Air, Truck, Rail) for shipments, including estimated prices for the shipper, agents, and selecting which transportation companies to use.
• Deals with appointed truckers on inland moves throughout the United States.
• Provides issuance of Bills of lading, Dock receipts, Shipping instructions, delivery order, pickup.
• Performs other related duties as assigned by management.

Job Type: Full-time

Pay: $38,000.00 – $45,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• Monday to Friday

Supplemental Pay:

• Commission pay

COVID-19 considerations:
Meet all the CDC regulations.

Ability to commute/relocate:

• Atlanta, GA 30349: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Microsoft Office: 1 year (Preferred)

Work Location: One location