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The Etc Design Specialist manages interior design/ decor portion of projects : this includes Business development and exceeding client décor expectations. The Etc Design Specialist shall strive for exceptional interior design & curation of decor, exceeding client expectations of all deliverables. Integral participant in the customer experience by aiding in the overall direction of day-to-day operations, problem solving and decision making necessary to make projects successful. Additional responsibilities include enhancing relationships with on-going customers with great customer service and timely follow-up.
Responsibilities:
– Promotes Etc.Studio both internally & externally. Presents to A&D firms, potential clients & furniture dealers. Travels to other markets for BD.
– Project deliverables: Qualify clients, create presentations, look books, budgets, specifications & ordering product, reviewing QTE’s
– Helps with marketing materials & communications, internally & externally and social media (IG, LinkedIn, Blog, etc.)
– Attends industry events and peer networking opportunities.
– Develops peer level relationships with A&D leaders and customer stakeholders.
– Works on personalizing client Installs
– Reviews team members presentations and offers feedback
– Identify new products and project solutions by seeking out and forming relationships with new vendors and artisans.
– Lead creative efforts for key projects, to include directing customer engagement, programming, data collection, conceptual design, shaping design vision, design development, and presentation of customer deliverables.
– Drive project solutions and customer engagement to new levels in terms of business development, and innovative, custom, or one-of-a-kind solutions.
– Prepare design proposals, participate in RFP responses, and post bid project interviews.
– Ownership over budgets and project deliverables; strong communications and project management skills
– Produce exceptional final client presentations including final look book, budget
– Prepares order-ready packages to be converted into a formal quotation
– Learn and gain expertise in utilizing templates to further the decor process by: attending sales calls, co-create schedules, budget development, foster relationships with reps, methods of project management, and correspondence with key members of the team (designers, clients, contractors, etc).
– Illustrate proficiency using our ordering system by creating sales quotes and convert to sales orders.
– Ensure accuracy of sales orders by reviewing, verifying acknowledgements, verifying cost and delivery dates.
– Maintain organized files from setting up customer information to the close out of a project.
– Inform internal team and external customers of order status by preparing necessary tracking reports and communicating updates on a regular basis.
– Coordinate receipt, delivery and installation of product and services.
– Represent team during major installation projects and provide project management direction as needed.
– Assist the pre-project phase with the preparation and execution of proposal requests.
Qualifications:
Education/Experience
– Bachelor of Arts degree (B.A.) or equivalent experience in lieu of degree
– Proficiency in PowerPoint and Excel is required
– Experience in additional software ideal: Photoshop, CAD
– Prior experience with office contract furniture solutions/products a plus
– Installation, staging and or set design a plus
– Must have understanding and passion for interior design, and ability to represent the Etc.Studio brand
Compensation range: $85,000
15 days of PTO
9 Paid holidays
Medical/Dental/Vision Insurance
Profit Sharing
401k + Employer Match
Wellness App with reimbursement of up to $500/year
