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Position Summary
OneSpaWorld is a worldwide provider and innovator in the fields of wellness, beauty, rejuvenation, and transformation at sea on cruise ships and on land at resorts. The company is dedicated to maintaining the highest quality standards and service delivery and is continually evolving to include all aspects of health and beauty while focusing on new advances within the wellness industry.
The Manager of Operations serves a key role in the ongoing success of our Medi-Spa, Acupuncture, and Fitness Operations. With a focus on effectively project managing new service and product launches through completion. The position requires a strong degree of organization and cross-department collaboration to achieve key results.
Essential Duties And Responsibilities
Inventory management. Work with supply chain on proactive inventory management processes, procedures, and reports to ensure all ships maintain sufficient stock levels onboard to achieve key results. Collaborate with Directors of Operations to align Medi-Spa supplemental orders with Spa orders for delivery cost-savings. Manage expiring and spoiled Medi-Spa items eligible for reimbursement claims to vendors.
Technology equipment.Ensure key equipment is operational, prioritizing service and support vendor for efficient recovery when malfunctions are reported. Optimize customer support reporting procedures between shipboard teams and vendors.
New service and product launch.Manage assigned Medi-Spa, Acupuncture, and Fitness new initiatives that go on board. This will include marketing, the development of policy and procedures, delivery of product, environmental and hazardous material compliance, training, implementation, and initiative tracking.
Perform other duties as required– This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by management.
Key Relationships
- Directors of Operations
- Medi-Spa Doctors and Nurses
- Acupuncture Practitioners
- Personal Trainers
- Department leaders
- Vendor partnerships
Financial Responsibilities
- Inventory management
- Operational technology equipment
Qualifications
- At least 5 years of professional working experience
- Strong written and verbal English communication skills
- Experience in operations with direct reports
Knowledge And Skills
- Strong planning skills
- Great communicator
- Excellent attention to detail
- Demonstrated independent problem-solving skills under pressure
- Goal-oriented with a focus on driving results
- A desire to work in a fast-paced, high calibre, and dynamic environment
- Ability to work well individually and as a team player
- MS Excel, Word, and PowerPoint to intermediate or advanced level
Style And Culture
Nurture Employees Play as a teamfind a way or make one
Do the Right ThingBetter Tomorrow Than Today Simple and Fast
Open and Honest Communication Pay It Forward Walk the Talk
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