OODA Health Hiring for Patient Access Advocate Job at Remote Full Time

The Role

At Cedar (formerly OODA Health), our mission is to improve the broken healthcare experience for patients, this starts with reengineering the patient billing support experience by refocusing our efforts on a patient centric experience and providing exceptional customer service. The Patient Advocate position serves as the liaison between the patient and healthcare provider supporting our patients through the following channels: live chat, phone, and email communications. In addition, patient advocates act as account managers to holistically manage the medical billing process and anticipate potential billing issues. We believe that all patients deserve to have a pleasant and efficient healthcare billing experience.

This is a fully remote position, and as a result will require access to a nice private space.

Responsibilities

• Utilize the Cedar platform to handle all patient questions via inbound chats, phone calls and perform appropriate outbound call campaign
• Run and follow through on escalations to the healthcare provider
• Lead the payment posting process and follow up on defaulted payments
• Appropriately follow up with insurance and other third parties

Skills and Experience

• 1-2 years of insurance billing experience
• Experience navigating electronic medical record systems (preferably Centricity Business)
• Bilingual in Spanish preferred
• Ability to toggle between multiple systems and efficient typing skills
• Excellent verbal and written communication skills
• Self motivated individual with exceptional attention to detail
• Ability to show empathy and passion for outstanding customer service
• Excellent problem solving and critical thinking skills
• Open to ambiguity and ever changing environment
• We’re looking for someone willing to be flexible with their schedule from time to time
• This position is remote – having access to a nice private space is a must

What do we offer to the ideal candidate?

• An opportunity to work on a platform that is scaling very rapidly, engaging with millions of patients per year and growing at a rate of 360% YoY as of January 2021
• A chance to join a high-growth company at an early stage
• The ability to impact the growth of our company, we value all comments and suggestions
• Transparency across teams and interaction with multiple departments
• Competitive pay, employer-paid healthcare, stock options

Work from home requirements:

• 10Mbps download, 1Mbps upload. Before applying please test your speeds on speedtest.net
• Secluded workspace – during work hours you will need to have a private work area that is not accessed by any other members of the home

Nice to have:

• Medical billing or related healthcare experience
• Bilingual (English/Spanish)

Job Type: Full-time

Pay: $17.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Service: 1 year (Required)

Work Location:

• Fully Remote

Work Location: Remote