Opendoor Hiring for Senior Manager, Inventory Operations Job at Remote Full Time

About Opendoor:
Founded in 2014, Opendoor’s mission is to empower everyone with the freedom to move. We believe the traditional real estate process is broken and our goal is simple: build a digital, end-to-end customer experience that makes buying and selling a home simple, certain and fast. We have assembled a dedicated team with diverse backgrounds to support more than 100,000 homes bought and sold with us and the customers who have selected Opendoor as a trusted partner in handling one of their largest financial transactions. But the work is far from over as we continue to grow in new markets. Transforming the real estate industry takes tenacity and dedication. It takes problem solvers and builders. It takes a tight knit community of teammates doing the best work of their lives, pushing one another to transform a complicated process into a simple one. So where do you fit in? Whether you’re passionate about real estate, people, numbers, words, code, or strategy — we have a place for you. Real estate is broken. Come help us fix it.

The Role
Our Inventory Operations team is focused on delivering trusted, cost-effective and scalable systems to support a seamless buying and selling experience. In particular, our Listings, Utilities, and Seller Disclosure teams are focused on ensuring we deliver on set SLAs, provide high-quality systems and apply a range of workforce solutions to support volume. As the head of this team, you are an inspirational leader, exceptional operator, results-driven, and use metrics to drive decisions.

You will:

• Inspire, coach, and mentor high-performance centralized operations teams. Lead team through continuously changing operations, using resources to ensure team-level performance and cohesion.
• Partner across multiple stakeholders to set and drive our vision and strategy around the evolution of Utilities (ensuring timely transfer of services), Listings, and Seller Disclosures (make certain homes are listed on time and accurately) to minimize delays to our market teams, improve customer experience and protect the company’s brand.
• Lead team’s quarterly planning to set initiatives and KPIs and then execute against those goals.
• Own performance metrics for SLAs and quality for utilities, listings, and seller disclosures. Monitor key metrics on a daily, weekly and monthly basis and dig into root causes, and address emerging trends.
• Communicate and report overall status, primary metrics, key issues, and solution plan to senior management.
• Be passionate about improving our cost structure and quality standards.

We’re looking for an individual who has:

• A thoughtful people leader: you’re an exceptional people leader who can lead both directly and by influence. You can drive performance from your team and from cross-functional partners, and you care deeply about development and building long-term careers
• Highly collaborative: You’re excited about working across all of our markets and across all levels of the organization: with our leadership team, our GMs, our functional teams, and frontline operators. You’re a strong communicator with the ability to motivate and inspire cross-functional teams
• Both systems thinking and action-oriented: you’re a strategic thinker who can go deep on a business and understand its core drivers; you’re also biased to action and know that the true test of an idea comes when we try it out in the real world.
• Quantitative and data-driven: you’re eager and able to drive insights to the business using data. You look to data not only for the “what” but the “so what” and the “now what”
• Humble: You’ll be a leader overseeing operations across the country, but you’ll do it in a low-ego way. You’re able and willing to “flex up and down” and roll up your sleeves to do whatever it takes.
• Hungry and energetic: You’re determined to hit ambitious goals and can rally a team and our organization behind the team.

Qualifications:

• 5-7 years of supervisory experience over a team of 10+
• Experience managing managers. At least 10+ years of experience in metrics-based operations or general management
• 3+ years of experience working with third-party contracting or business process outsourcing companies
• Experience in Real Estate, specifically with Utilities and Listings Operations a plus.
• Bachelor’s Degree

More About Us:
Want to learn more about us and how we are revolutionizing the home buying and selling process? Learn more about us on our website, check out our profile on The Muse to learn more about our culture from our team members, or read our blog posts to hear about the work we are doing.

We Offer the Following Benefits and Perks:
– Full medical, dental, and vision with optional 85% coverage for dependents
– Flexible vacation policy
– Generous parental leave
– Paid time off to volunteer
Please note that these benefits and perks are available only to Full Time team members and do not apply to contract roles.

Opendoor Values Openness:
Our team celebrates our diverse backgrounds. We believe that being open about who we are and what we do allows us to be better. Individuals seeking employment at Opendoor are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, sexual orientation, gender identity or other protected status under all applicable laws, regulations, and ordinances. For California residents: for more information about the categories of personal information that we collect for recruiting purposes, please see our personnel Privacy Policy.

Job Type: Full-time

Pay: $75,673.00 – $194,330.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift

Experience:

• BPO or contractor: 3 years (Required)

Work Location: Remote