Optical Telecommunications Inc Hiring for Director of Field Services Job at Florida Full Time

Director of Field Services

Job Details:

The Director of Field Operations oversees the daily business activities, works to improve overall business functions across all divisions, trains management personnel, manages budgets, helps develop strategic plans, creates, and enforces policies as well as communicates business goals while driving company culture.

The Director of Field Operations reports to the Chief Network Officer and is responsible for a team of multiple tiers of managers. The position oversees the productivity and efficiency of the entire assigned team and ensures that the company’s customer service and team performance expectations are met through strong leadership.

The Director of Field Operations is an upper-management position and requires an individual with strong business acumen, resource, and time management skills as well as well-developed employee management and leadership proficiencies.

Specific Job Duties:

Oversees daily operations and provides guidance and leadership to management and their respective teams to uphold efficiency, productivity, and company morale.

Provides training to management and other staff as deemed necessary.
Evaluates team member performance on a quarterly basis and provides strategies specific to each employee based on performance metrics.

Executes company policies and implements standardized processes as directed.

Oversees and facilitates the recruitment, selection, orienting, training, coaching, and counseling of new employees as required based on business growth and company needs.

Understands, follows, and upholds all safety expectations ensuring all staff follow health and safety guidelines.

Oversee multiple facilities and grounds and coordinates with the appropriate entity for maintenance.

Collaborates cross-functionally with multiple departments to coordinate and execute on company driven goals and projects.

Attends to internal and external customer issues and inquiries handling the matter with care and diligence upholding our company core values and customer service expectations.

Analyzes daily operational costs including payroll, overtime, fuel usage, tolls, and material consumption to determine opportunities for improvements as well as verifying there are no discrepancies or outstanding variances in budgeted values.

Maintains quality of service by establishing and enforcing organizational standards.

Develops strategic plans and objectives by evaluating available data and presents analysis and makes recommendations for business operational and financial advancement.

Develops profit contribution by managing staff with efficiency and productivity as key drivers and by establishing and accomplishing specific business objectives designed to evolve the company’s overall profitability.

Develops and prepares weekly, monthly, and quarterly reports for upper management.

Works with upper management to develop and maintain budgets and optimize expenditures.

Designs strategies and sets goals for the department based on current and future projects as well as the ongoing business needs and growth.

Provides solutions to issues such as profit decline, employee conflict and retention and loss of business opportunities to competitors.

Evaluates employees, provides guidance and instruction, disciplinary actions as needed and manages staff needs based on business needs.

Minimum Job Requirements:

University/College degree in relevant field a plus.

5+ years of General Manager, Director or upper-level management required.

3+ years of experience in the cable/satellite industry a plus.

Experience in budgeting and planning as well as strong negotiating skills.

Strong knowledge of business processes and functions such as finance,
HR, procurement operations, etc.

Proficient in all Microsoft suite applications including Outlook, Excel, Word,
Power Point, Teams, and others as needed.

Strong Leadership, people skills, and organizational faculties.
DIRECTOR OF FIELD OPERATIONS JOB DESCRIPTION MARCH 2022
Good judgment and decision-making abilities.

Highly organized with a strong problem-solving aptitude and meticulous attention to detail.

Excellent verbal and written communication skills.

Proactive nature and a strong work ethic.

Regular, consistent, and punctual attendance. Must be able to work nights and weekends as company needs require.

A valid driver’s license with a satisfactory driving record that fall within company requirements.

Must be able to travel to and from all company territories and facilities, including during inclement weather.

Ability to physically stand, bend, squat, and lift to 50 pounds.

Ability to work extended hours as needed to meet business needs and deadlines.

Job Type: Full-time

Pay: $78,000.00 – $83,200.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• On call
• Weekend availability

COVID-19 considerations:
We follow all CDC COVID guidelines.

Application Question(s):

• Do you possess experience of Cost/Logistics for multi-location Operations?
• Do you possess knowledge of Field Services Safety Programs and Protocols?

Education:

• Bachelor’s (Preferred)

Experience:

• Director or Upper-Level Management: 5 years (Required)
• Field Service/Telecommunications Upper Management: 5 years (Required)

Willingness to travel:

• 25% (Required)

Work Location: On the road