OPTK Networks Hiring for Network Operations Center (NOC) Level I Technician Job at Lincoln, NE Full Time

The Network Operations Center (NOC) Level I Technician position is a key position within the
Company’s Operations Department. This person will be responsible for providing Level I and potentially some Level II troubleshooting and technical assistance in the areas of our optical transport, Internet, and IP based networks. The NOC Tech will interface directly with customers.

REQUIREMENTS:

• Serve as the first point of contact for customers, partners, and vendors in the event of an outage
• Proactive network alarm monitoring entire network, including Tier1 monitoring and troubleshooting for reginal fiber optics company
• Analyze data to resolve network problems
• Able to professionally, promptly, and consistently keep all stakeholders informed
• Provide documentation, notation, and updates from start to finish of opened tickets
• Effectively and regularly communicate outages to other departments, vendors, and customers
• Works closely with the Engineering Department and partner companies during maintenance windows
• Perform inventory duties
• Career growth opportunities: engineering, network technician, and outside plant
• Coordinate projects with other teams

QUALIFICATIONS:

• Above average written and verbal communication skills
• Ability to organize and prioritize multiple tasks/assignments
• Customer facing communication required
• Willingness to increase network knowledge
• Ability to professionally resolve customer complaints and escalation issues

ADDITIONAL INFORMATION:

• Work Location: In Office – This is not a remote or work-from-home position
• College students encouraged to apply
• Must have valid driver’s license

Job Type: Full-time

Pay: $16.00 – $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Lincoln, NE 68521: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Help desk: 1 year (Preferred)
• Windows: 1 year (Preferred)

License/Certification:

• Driver’s License (Required)

Work Location: One location