Optum Hiring For Senior Manager, Market Operations Greater LA at Cerritos, CA  Full Time

Optum Home & Community Care, part of the UnitedHealth Group family of businesses, is creating something new in health care. We are uniting industry-leading solutions to build an integrated care model that holistically addresses an individual’s physical, mental and social needs – helping patients access and navigate care anytime and anywhere.

As a team member of our Landmark product, we help bring home-based medical care to complex, chronic patients. This life-changing work helps give older adults more days at home.

We’re connecting care to create a seamless health journey for patients across care settings. Join our team, it’s your chance to improve the lives of millions while doing your life’s best work.(sm)

Do you want to make a difference in healthcare?

Landmark Health was created to transform how healthcare is delivered to the most medically vulnerable members in our community. Our medical group provides home-based medical care to chronically ill patients, many of whom are ill-equipped to navigate our overwhelming healthcare system.

Because many of our patients are frail and elderly, we deliver care primarily in the comfort of their home. Our Program is also offered to eligible patients at no incremental financial cost to them. We are not a fee-for-service practice; we benefit economically only if we deliver high-quality patient outcomes and satisfaction. As a result, our clinical teams can spend quality-time caring for a smaller number of patients, giving all patients the space, respect, compassion and care they deserve.

At Landmark, our interdisciplinary teams collaboratively manage our complex patient panels. These teams are led by Physicians, Nurse Practitioners, and Physician Assistants, with supporting care provided by RN Nurse Care Managers, Social Workers, Pharmacists, Behavioral Health, and other employed team members.

Join Landmark to be part of a growing company full of purpose-driven, action-oriented, and compassionate team members working to dramatically transform healthcare for our communities.

Objective
Positions in this function is reporting to the Market GM/VP, the Senior Operations Manager is an important part of the market management team and is responsible for providing analytical support and overseeing office operations that enable world-class clinical outcomes. The Senior Operations Manager will help translate strategic vision into operational reality and build the operational infrastructure to support the market’s growth and efficiency over time.

Primary Responsibilities:
The Senior Operations Manager has the following responsibilities:

• Lead a team of care coordinators responsible for office administrative functions
• Ensure efficient office operations, and consistency across, and adherence to, administrative workflows
• Effectively address operational, billing, reporting, EMR and other issues with Landmark Shared Services staff and identify and execute efficiency opportunities
• Conduct analysis and modeling; lead planning and execution of market initiatives and projects; and identify and execute on opportunities to improve efficiency and Landmark model outcomes
• Administrative Oversight: Lead a team responsible for the administrative functioning of two offices, including but not limited to:
  • Maintenance of supplies inventories and maintains appropriate processes for ordering and storage of such supplies
  • Calendar management for the office, including prep and follow up for recurring team meetings
  • Preparation for Executive visits
  • Coordination with all relevant vendors necessary for office operations
  • Administration of PTO and payroll systems, and on-call schedule
  • Management of front office activities
  • Facilities management, including overseeing contingency planning
  • On-boarding new hires
• Operational Implementation and Improvement: Maintain a comprehensive understanding of daily operations, policies and procedures; identify operational roadblocks and process gaps; and ensure effective roll out and adherence to workflow changes. Proactive solicit and problem solve issues faced by the clinical and administrative teams.
• Metric Tracking and Reporting: Own and drive reporting on operational performance metrics for the market including regular review of relevant KPIs, qualitative and quantitative analysis, and synthesis and presentation of results.
  • Translate performance metrics into actionable operational recommendations for improvement – partnering and working collaboratively with others across Landmark
  • Create metrics that can be used in partnership with market leadership to provide data-driven mentoring / feedback to clinical and administrative staff
• Market Performance:
  • Collaborate with the local and shared services colleagues and leadership to plan and execute initiatives to continuously improve the clinical delivery model
  • Collaborate with local and central outreach teams to support engagement and other performance goals through provider calendar and schedule management
  • Act as day-to-day project manager on key market initiatives, managing timelines and coordinating across cross-functional teams to drive outcomes
  • Support the launch of new clients through patient and provider outreach, geographic analysis and on-the-ground coordination
• Market Leadership: Act as back up to GM/VP as needed for community relationship building and other external-facing responsibilities.

Supervisory
Reports directly to the Market GM/VP

Competencies
To perform the job successfully, an individual should demonstrate the following competencies:

• Problem Solving – Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics
• Technical Skills – Assesses own strengths and weaknesses; pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others
• Customer Service – Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments
• Interpersonal Skills – Focuses on solving conflict; maintains confidentiality; listens to others; keeps emotions under control and overcomes resistance when necessary; remains open to new ideas
• Oral Communication – Speaks clearly and persuasively in positive or negative situations; listens and seeks clarification; responds openly to questions. Must be able to deal with frequent change, delays, or unexpected events
• Attendance/Punctuality – Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time
• Dependability – Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternate plan
• Initiative – Volunteers readily; undertakes self-development activities; seeks increased responsibilities; takes independent actions and calculated risks; looks for and takes advantage of opportunities; asks for and offers help when needed; generates suggestions for improving work and workflow

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Bachelor’s Degree in healthcare related field or business administration, MBA/ advanced degree preferred
• 5+ years of administrative management experience in health care, preferably in a managed care setting
• 5+ years of experience working in a fast-paced business environment with an analytical bent (preferably finance, consulting or an operational role within a healthcare context)
• Proven excellent problem-solving capabilities and critical thinking skills
• Proven modeling and presentation skills
• Proven superior reasoning, planning, and time management skills
• Proven track record of driving operational projects from conception to implementation to refinement
• Proven excellence in organizational and project management with the ability to lead multiple complex projects
• Proven analytic and decisive thinker with the ability to prioritize and communicate objectives and tactics necessary to achieve organizational goals
• Proven action-oriented, entrepreneurial, flexible, and innovative approach to operational management
• Proven solution-oriented mindset and work approach
• Proven solid collaboration skills and a natural ability to connect with others
• Proven excellent communication and interpersonal skills, with the ability to be personable yet persistent

Preferred Qualification:

• Experience in healthcare
• Proficient in MS Office including Word, Excel, PowerPoint and Outlook Calendar; Expert Excel skills

Physical Demands
Below are the physical requirements which are representative of those that must be met by the employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Regular requirement to sit; use hands to touch, handle or feel
• Regular requirement to talk and listen
• Occasional requirement to stand; walk and reach with hands and arms
• Occasional requirement to lift and/or move up to 10 pounds
• Vision abilities include close vision, peripheral vision, depth perception and ability to adjust focus

Work Environment
Below is a description of the work environment that the employee will encounter while performing the essential functions of the job.

• Noise level is usually moderate
• Work is generally in an office setting

Acknowledgement
I have read the position description on the preceding pages and I understand the requirements of the role. I have the ability to perform all of the functions listed, or have advised management of any reasonable accommodations that need to be made. I understand that this acknowledgement is not to be constructed as an employment contract of any duration.

Careers with Optum. Our objective is to make health care simpler and more effective for everyone. With our hands at work across all aspects of health, you can play a role in creating a healthier world, one insight, one connection and one person at a time. We bring together some of the greatest minds and ideas to take health care to its fullest potential, promoting health equity and accessibility. Work with diverse, engaged and high-performing teams to help solve important challenges.

California Residents Only: The salary range for California residents is $85,000 to $167,300. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes – an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.