Opusing LLC Hiring for Supply Chain Associate Job at Lake Forest, IL Full Time

Position : Supply Chain Associate

Location : Lake Forest, Illinois, 60045
Duration : 3 Months

Shift : Monday-Friday (8am-5pm)

JOB SUMMARY:

Major responsibilities and duties:

• Manage and organize Transportation-related service escalations submitted by Client’s customer-facing partners via Microsoft Forms

• Conduct simple (standardized) analytics to determine current customer experience and root cause customer’s concern (Teradata, SAP and Excel skills preferred)

o Utilize Supply Chain and/or Client’s knowledge to identify necessary stakeholders key to solutioning (internal vs external/downstream vs upstream)

• Partner with internal and/or external FedEx partners to clearly articulate customer’s service concerns and drive resolution in a timely manner

• Leverage strong communication skills to clearly document issues, steps taken to resolve and root cause analysis

• Participate in weekly drumbeats with internal and external teams to review progress and communicate current roadblocks

Requirements:

• High School diploma or equivalent

• 1-3 years relevant work experience

• Previous experience in freight payment, accounting or transportation/logistics a plus

• Experience in PC applications such as Microsoft Word and Excel is required and Access a plus

• Organizational skills to manage multiple priorities

• Negotiation skills to resolve day to day service problems or issues with external carriers

• Written and oral communication skills

• Ability to work with minimal supervision

Job Types: Full-time, Contract

Pay: $21.00 – $22.00 per hour

Schedule:

• 8 hour shift
• Monday to Friday

Work Location:

• One location