Perform troubleshooting, investigations, reviewing front-end applications by gathering information, using troubleshooting tools, shadowing end users, and testing workflows internally and externally.
Perform troubleshooting investigations via backend methods by capturing log files, querying tables, updating database fields, and updating/cycling servers.
Communicate effectively verbally and in writing to clients and internal stakeholders.
Document notes, activities, resolutions, and other knowledge articles throughout the lifecycle of an investigation.
Prioritize work based on severity and urgency balancing client and business needs.
Collaborate among and across teams to ensure issues are addressed by the appropriate individuals.
As a member of the AMS Custom Reporting team, you will use basic knowledge of database management and coding practices to perform tasks associated with developing, debugging, or designing Custom Reports in accordance with provided design specifications. Clear and consistent communications with clients and internal stakeholders are essential.
Visa Sponsorship is available for this position
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