Oswald Companies Hiring for Employee Benefits Administration System Specialist at Cleveland, Ohio Full Time

Implement and maintain benefit administration SaaS based on the client s unique benefit rules. Act as subject matter expert and primary point of contact for your assigned book of business.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Work closely with the client and client service team to implement, populate, test, and maintain the SaaS benefits administration system.
• Communicate and monitor the timeline to the internal client teams and client and provides updates throughout the process; identify delays that may impact the expected go-live date and escalates those to management.
• Collect employee census data from clients, validate it to ensure accuracy, and upload it into SaaS using a specified file format.
• Monitor open enrollment transactions and provide regular updates to the client service team and client on the status of open enrollment.
• Run reports and conduct audits to confirm system accuracy.
• Identify clients who are eligible for carrier and payroll EDI/API integrations and work with SaaS, carrier, and client to move it into production.
• Act as a subject matter expert and primary point of contact for an assigned block of clients on all SaaS questions and issues: train the client and client service team on SaaS navigation, provide ongoing client support throughout the plan year, identify process improvements, keep up to date on all new system releases, and train clients and service teams on new system functionality.

INDUSTRY KNOWLEDGE

At least 3 to 5 or more years of industry knowledge is required.

EDUCATION AND PREVIOUS EXPERIENCE

Bachelor’s degree in Business, Human Resources, Marketing, Finance, Accounting, or Management from a four-year college or university and three to five years or more of related experience or the equivalent combination of education and experience.

Prior Experience Specifically Required

• Demonstrated advanced MS Excel experience including filters, sorting, formatting, and some formulas, including VLOOKUP
• Prior experience with online SW SaaS benefits administration systems: PlanSource, Ease, or Employee Navigator
• Demonstrated prior experience in customer service

CERTIFICATES, LICENSES, REGISTRATIONS, PROFESSIONAL DESIGNATIONS

• Life & Health License, Required

COMPUTER SKILLS

Advanced personal computer skills including electronic mail, scheduling, word processing, spreadsheet, presentation, graphics, routine database activity, and record keeping.

PERSONAL CHARACTERISTICS

The specific personal traits required to accomplish the essential duties of this job successfully include:

• Strong communication and interpersonal skills
• A collaborative approach
• Able to delegate work and influence outcomes
• Capable planning and organizing skills
• Practical problem-solving and decision-making ability
• Strong attention to detail and highly accurate
• Able to meet strict deadlines consistently