OTELCO Hiring for Outside Plant Field Operations Supervisor Job at Gray, ME Full Time

Outside Plant Field Operations Supervisor supervises and directs day-to-day activities of OSP personnel in the operation and maintenance of telco plant and equipment. Trains OSP staff in preventive maintenance, trouble resolution, Service order activity, and emergency operations. Performs frequent field checks to ensure that crews adhere to established standards and safety requirements. This position will recommend system improvements and upgrades as needed.

Essential Job Functions:

• Directs all daily plant activities [from the field when necessary] by assigning work, answering questions, handling personnel issues, and monitoring work flow to ensure timely completion of troubles, service orders, and maintenance of resources and facilities.
• Monitors and Directs workload of direct reports to ensure employees have sufficient work and work is processed in a timely manner.
• Organizes, coordinates and delegates projects to staff.
• Promotes team building among all department personnel through frequent meetings and communications.
• Provides training on maintenance, service, repair, and other technical aspects of OSP operations.
• Develops and maintains continuing preventive maintenance procedures. Updates OSP personnel on emergency procedures and reviews trouble reporting system to ensure timely repairs.
• Conducts field checks for all direct reports to ensure that crews adhere to established standards and safety requirements.
• Assists in scheduling new service projects and changes in existing services.
• May analyze plant operations and make recommendations for improvements to plant and equipment.
• Performs all other related duties as assigned including fieldwork alongside the plant personnel during peak periods.
• Monitor and place material, tool, and safety equipment orders as needed.
• Maintains and updates on-call schedules for direct reports.
• Responsible for annual staff reviews and personnel issues.
• Approves timesheets and ACC for OSP OPS personnel. Updates ACC calendar and OSP OPS schedule to other departments as needed
• Approves invoices and expense reports.

Knowledge, Skills, and Abilities:

• Knowledge of telecommunications construction and maintenance requirements and regulations.
• Knowledge of telecommunications equipment, networks and processes including fiber optics and DSL.
• Knowledge of management principles and practices.
• Knowledge of company products and services.
• Knowledge of company policies and procedures.
• Skill in operating various office equipment such as personal computer, various software programs, and telephone systems.
• Skill in oral and written communication.
• Skill in reading and interpreting technical documents and forms including purchase orders, invoices, expense reports, time reports, material requisition forms, work orders, trouble tickets, and service orders.
• Ability to communicate with customers, employees, and various business contacts in a professional and courteous manner.
• Ability to organize and prioritize multiple work assignments.
• Ability to pay close attention to detail.
• Ability to make sound decisions using information at hand.
• Ability to create a team environment and sustain employee morale.
• Ability to support and defend management decisions.
• Ability to perform job duties, even if it means working beyond a 40 hour work week.
• Ability to multi-task.

Education and Experience:

High School diploma or equivalent. Three to five years of telephone plant operations experience also required. Previous supervisory experience preferred.

Job Type: Full-time

Pay: $72,800.00 – $75,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• Monday to Friday

Education:

• High school or equivalent (Preferred)

Experience:

• Computer Networking: 2 years (Preferred)
• telephone plant operations: 3 years (Preferred)
• supervisory: 3 years (Preferred)
• telecommunications construction: 3 years (Preferred)
• management principles and practices: 3 years (Preferred)

License/Certification:

• Driver’s License (Required)

Work Location: One location