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Behavioral Health Intake Coordinator Our Culture: Why work with us? Joining Outer Cape Health Services isn’t just about taking on a new role; it’s about embracing a mission that goes beyond the day-to-day. Here, you become part of a dedicated team committed to safeguarding and nurturing invaluable community health resources. Our ethos is built on creating a vibrant and inclusive workplace where every team member is valued and recognized for their unique contributions. Who We Are : Our mission is to provide a full range of primary health care and supportive social services that promote the health and well-being of all who live in or visit the ten outermost towns of Cape Cod. OCHS now cares for more than 18,000 patients annually, and no one is denied access to services due to an inability to pay. Founded in 1987 through the merger of Health Associates of Provincetown (established in 1972) and the AIM Medical Center in Wellfleet (established in 1966), Outer Cape Health has a long history of successful growth and expansion in pursuit of this mission. As a Patient-Centered Medical Home, OCHS holds itself to the highest standards. Ensuring patients have access to care when they need it and request it, and validating that staff are working at the top of their licensures, are the foundations of this model. Our Core Competencies: At Outer Cape Health Services, our core competencies are the foundation upon which our organization is built, guiding us in our mission to deliver exceptional health services to our communities. Our focus on fostering teamwork ensures that we operate as a cohesive unit, valuing each member’s contribution and working synergistically towards common goals. Integrity and honesty stand at the heart of everything we do, creating a culture of trust and respect among our team and the communities we serve. Embracing technology, we continually seek innovative solutions to enhance our services and operations. Finally, being patient-centered, we prioritize the needs and well-being of those we serve, striving to exceed expectations and make a meaningful difference in their lives. Summary of duties: At Outer Cape Health Services, it is our very basic belief that it is people who have made Outer Cape Health Services’ growth and success possible and that we have been fortunate in employing people who take pride in the services we provide. Our goal at OCHS is to employ those who (1) always meet or exceed standards; and (2) care enough to ensure that whatever they do, they do well. Under the supervision of both Director of Clinical Applications and Director of Behavioral Health or other assigned professional, assists behavioral health and recovery service providers by performing a variety of duties to support and support services for the health care providers, clinical staff and patients to facilitate the delivery of health care. Essential Functions Maintains patient confidentiality and observes HIPAA regulations at all times. Provides support to behavioral health and recovery services providers. Responds to patient and provider requests within 48 hours utilizing the EMR Monitor work queue for behavioral health and recovery referrals, assigning to associated staff Performs brief triage/screening for patients seeking behavioral health services and documents results in EMR Prepares and send patient letters as requested by providers Prepares and tracks intake paperwork, ensuring that all signed paperwork is scanned into EMR. Prepares prior authorizations for behavioral health and documents in EMR Manages faxed or mailed paperwork in a timely manner Prepares telephone encounters as needed to providers or nurse Schedules patients for clinician-ordered referral intake appointments. Greet, register and direct patients and visitors to the AIM Wellness Center Make and answer telephone calls at the AIM Wellness Center in a professional manner Conduct insurance eligibility and verification; update Providers; utilize insurance web site and search engines Ensure patient demographic and billing information is accurate Report monies taken daily and report to Billing Department Monitoring Patient Portal communication with patients Collect Co-pays and account balances Obtains all PCP approvals as per clinical staff requests as well as ensuring all other referrals are approved prior to patient appointment. Tracks referrals placed for day treatment, follows up with patients whose enrollment status changes per BSAS regulations. Maintains documentation of all patient interactions. Follows up on no-show appointments per Behavioral health clinical staff request. Types, files and performs related clerical work as required or assigned. Assists in maintaining statistical data as requested. Track visits and authorization time limits in coordination with billing department Additional Duties Books appointments for patients if needed. Manage provider schedules as requested Other related duties and projects as assigned. Core Competencies/Core Clinical Competencies Has excellent communication and customer service skills Has excellent computer skills Knowledge of insurance products Work environment: Some work may be done from home after an initial training period May be required to lift small loads. Must have the ability to travel to all sites as needed. What we need from you: What we need from you: Required Qualifications, Education, and Experience Medical terminology and computer experience required. Knowledge of EMR and Microsoft Windows and Office products required. Experience in problem resolution and prioritization required. Preferred Qualifications, Education, and Experience Position requires High School diploma or equivalent Strong organizational skills and the ability to process a high volume of referral material in a timely manner required. Basic insurance knowledge helpful. Position requires up to six months office experience including extensive public contact, preferably in a health care setting. Computer skills a must. PC Knowledge with Word & Excel a must AAP/EEO Statement Outer Cape Health Services is committed to a firm policy in favor of equal employment opportunity and will abide by all applicable state and federal regulations by not discriminating against any applicant or employee on the basis of race, religion, color, creed, sex, age, national origin, citizenship status, marital status, sexual orientation, gender identity and expression, disability or veteran status. Our commitment to equal employment opportunities shall include employment, upgrading, promotion, demotion, transfer, leaves or other absences from work, layoff, compensation and benefits, selection for training or other education, professional opportunities and conflict resolution. It is also the policy of OCHS to take affirmative action to employ and to advance in employment, all persons regardless of their status as woman, minority or individuals with disabilities or protected veterans, and to base all employment decisions only on valid job requirements. Please inform us of any necessary accommodations required during the application process and/or at any time during employment. Job Posted by ApplicantPro
