Ovation Communities Hiring For Receptionist – Kavod Terrace at Milwaukee, WI  Full Time

PRIMARY PURPOSE OF POSITION:  
Supports, assists, and assumes clerical responsibilities by providing administrative and front desk support to the Kavod Terrace Resident Services Director. 
JOB DUTIES:

1. Maintains the order and cleanliness of the reception area in order to provide a professional ambiance.
2. Assists and interacts with residents, guests, staff, physicians, consultants and other visitors in a manner that facilitates communication, decorum and a welcoming image of the community.
3. Greets and monitors visitors coming in and going out of the building.
4. Answers phones for incoming calls, directs calls to appropriate person(s), handles inquiries as necessary.
5. Distributes mail and in-house communications to appropriate staff and Residents.
6. Monitors security screens and building entry. Follows security procedures, i.e., visitors signing in and out and distributing visitor passes, etc. Notifies appropriate personnel of potential problems that are observed.
7. Monitors and reacts within prescribed policy to emergency boards and systems located at the reception desk, such as fire warning panels, pull cord alarms, etc.
8. Acts as disaster procedure liaison in case of emergency (i.e., notify the appropriate personnel of emergency situations, notify Chai Point, Jewish Home and Care Center front desk of situation, etc.)
9. Makes announcements as necessary for entire building, or floor by floor, for both Residents and staff.
10. Maintains office supplies inventory and order supplies as needed.
11. Ensure medical records for each resident are complete, readily accessible, and systematically organized.
12. Assembles and analyzes discharged medical records in a timely and accurate manner.
13. Makes prompt efforts to answer question, to resolve problems within scope of Receptionist/Unit Secretary responsibility or Resident Services Director. Promptly notifies Resident Services Director of all and/or family concerns, grievances, complaints.
14. Assists as needed in scheduling appointments and preparing documents for emergency resident transfer needs. Schedules Residents appointments within and outside the facility as directed by the Resident Services Director and/or Registered Nurse.
15. Assumes clerical responsibility for updating resident’s clinical records, such as plans of care and conference notes, according to facility policy when necessary.
16. Maintains and updates current resource materials on units, including policy and procedures manuals, OSHA worker safety materials, exposure control plan for blood borne pathogens and other relevant materials as directed by the Resident Services Director.
17. Maintains and promotes all professional aspects of HIPAA.
18. Communicates with Resident Services Director and/or Registered Nurse throughout shift to coordinate efforts and to meet resident and staff needs.
19. Participates in fire and disaster drills. In the event of an emergency carries out assigned duties to assure resident safety.
20. Uses personal protective equipment when indicated by exposure control plan; complies with all infection control procedures.
21. Assists Resident Services Director to prepare for State and Federal survey. Attends survey training and interacts with State surveyors as instructed by Resident Services Director.
22. Attends in-service education programs as scheduled. Applies information to job tasks.
23. Inspects workspace for safety, fire hazards. Corrects or reports problems to supervisor immediately. Reports housekeeping or maintenance problems to appropriate department for corrective action.
24. Reports injuries of self or others to Unit Charge Nurse and/or HIM Director immediately.
25. Performs other duties as assigned.

QUALIFICATIONS:
Experience:
Receptionist or administrative experience. CBRF Certified (Required) will train proper candidate.
Education:
High School diploma or equivalent. Some college strongly preferred.  Excellent verbal and written communication skills.
Other:
Good organizational skills and phone etiquette. Ability to multitask easily and effectively. Demonstrates strong communication and relationship building skills with Residents and is able to explain Resident’s needs to others as needed for Resident advocacy.  Microsoft Word, Excel, Power Point and or Publisher, Outlook.  Must maintain complete confidentiality and discretion. Read, write and speak the English language.

 
EOE – Equal Opportunity Employer. People of color, women, veterans and individuals with disabilities are encouraged to apply.