Pacific Wyyerd Hiring for Field Operations Director Job at Chula Vista, CA Full Time

Overview

Pacific Wyyerd is seeking an experienced Field Operations Director to lead our field operations team, responsible for directing fiber drops, service installations and service support. This position is a critical role on the Pacific Wyyerd leadership team, responsible for enabling us to offer our customers the most advanced telecommunications services in our market while continuously increasing our efficiency, and achieving our goals for customer service, quality and safety. The ideal candidate will be a strong operational leader as well as a team player and energetic people leader.

About This Role

The Field Operations Director will lead the field operations team as well as manage outsourced crews to handle fiber drops, service installations, service calls and other customer-facing needs on a day-to-day basis. This leader will track and manage to a key set of operating metrics with specific set of bonus targets set and managed to each quarter. This leader will also play a key role on the Pacific Wyyerd leadership team, actively contributing to our growth strategy and supporting the GM and his/her peer group in executing that strategy.

Responsibilities

• Oversee field technician team with hiring, training, leadership and hands-on support when needed
• Help provision for new installations using Calix equipment
• Manage inventory of Customer Premise Equipment (CPE)
• Manage levels of tools and supplies to avoid shortages or excessive surplus
• Troubleshoot and manage/resolve customer trouble tickets
• Oversee outsourced crews performing fiber drops and customer installs
• Report operational and financial metrics targets on a monthly and quarterly basis; help develop and manage longer-term operational and financial forecasts
• Capture and report growth and team performance data to determine progress toward stated goals and objectives
• Confer with General Manager and other administrative personnel to review achievements and discuss required changes in goals or objectives resulting from status and conditions
• Serve as a champion of the Pacific Wyyerd brand and culture both internally and externally
• Other duties as assigned

Experience/Qualifications

• Highly organized and communicative with colleagues and leaders
• Ability to troubleshoot and identify customers’ needs
• Knowledge of Calix equipment from an operations and provisioning view
• Knowledge of cloud-based phone systems
• Comprehensive understanding of telecommunications wiring methods
• Understanding of in-home networking
• Understanding of an ISP network both inside plant and outside plant
• Ability to work with others on all responsibilities
• Five+ years work experience in a field operations role with team leadership experience

This position description is not intended to be and should not be construed as an all-inclusive list of responsibilities, skills or working conditions associated with this position. While this description is intended to accurately reflect the position’s activities and requirements, management reserves the right to modify, add or remove duties as necessary

This location is also looking for:

• Customer Service Director
• Marketing Director
• MDU Sales Lead
• MDU Access Specialists
• Customer Service and Activation Representatives
• Technical and Activation Representatives
• Sales Leads
• Enterprise Sales Representative
• SMB Sales Representative
• Residential Sales Representatives

About Pacific Wyyerd

Pacific Wyyerd, a subsidiary of Wyyerd Group, is a fiber-to-the-premise internet and related services provider headquartered in Chula Vista, CA, soon to be offering services in Chula Vista and National City. Put simply, Pacific Wyyerd will offer faster, more reliable and higher value internet with symmetrical speeds, no data caps, no contracts and no invoice surprises, and Pacific Wyyerd will back it up with superior, local customer service. Pacific Wyyerd will offer a full suite of services for residences, businesses, enterprises, carriers and non-profit partners including government and education entities.

If you are interested in a fast-growing company with a collaborative team culture and a strong belief in treating customers like the friends and neighbors that they are, Pacific Wyyerd may be the right place for you.

About Wyyerd Group

Wyyerd Group, via its local operating entities, delivers fast, affordable, fiber-based internet access and related services, currently operating in four states and is expanding both organically and inorganically (via m&a). As described above, we believe that each community/region is unique and should be supported by an equally unique, thoughtful, and locally managed internet access business, led by a local GM and a local team with lean support and guidance from a central team. Wyyerd has also undertaken the effort to build progressive software to enable local support of customers, networks, financials and people. Wyyerd’s vision is to become the cornerstone partner for internet connectivity, fiber and facilities interconnection, smart community enablement and sustainable development, one community at a time across the US and Southern Canada.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Work Location: One location