Panavision Hiring for Shipping/Receiving Prep Tech-Panavision New Mexico at Albuquerque, NM Full Time

Ship, receive and prepare Panavision equipment packages. Communicate with clients and all necessary internal departments to deliver the highest customer service, while maintaining accurate records

Key Responsibilities:

• Shipping and Receiving
• Ship and receive equipment accurately and in a timely manner ensuring all Pinnacle data is updated and accurate
• Maintain the Panavision inventory tracking system by verifying that equipment is properly engraved and bar-coded. In the event of errors or missing labels, follow company procedures to update labelling and engraving, and entering data into system
• Using available systems and information prioritize equipment moving through Receiving
• Receive and route sub-hire equipment as appropriate
• Complete kits before moving equipment to the Service Department
• Missing and Damaged Equipment
• Immediately identify missing items. Check for missing items before equipment is dispersed. Conduct in-house search (within 24 hours) before contacting client and Marketing Rep.
• Identify potential damage to equipment, communicating to the Service department and Marketing to decide best course of action in order to correct. This may be repair on site in the service department, return to headquarters for repair or refurb, or return to vendor for repair or refurb
• Follow the company standard procedures for possible missing or damaged equipment.
• Prep
• Pull and prep gear for customer orders. All equipment should be prepped the day prior to customer arrival
• Track client adds/drops during the prep so that order can be reconciled in Pinnacle prior to shipment
• Make sure any shortages or missing items are promptly communicated with the Marketing Rep and Rental Desk. Check system to see what crew is assigned to job and note if any special equipment is needed, any past issues with equipment, etc.
• Monitor access to storeroom and gear at all times.
• Maintain equipment in storeroom. Rotate equipment on an as needed basis to ensure most efficient workflow.
• Other Duties
• Ensure highest level of customer satisfaction by interfacing with all internal departments while maintaining active, informative contact with client (internal or external). Ensure seamless hand off to other employees, if applicable
• Inform supervisor of any conflict around equipment, resources, etc.
• Consistently and effectively use all available systems to support processes. Utilize system information to effectively manage resources and priorities based on orders and returns. Keep system data accurate and up to date (real time) for all internal users
• Provide direct technical support to customers and/or employees as needed
• Successfully complete periodic certifications and testing at each level of the training program.
• Keep storage, test bays and all work areas neat and organized.
• Uphold and follow safety guidelines and precautions to prevent injuries and accidents.
• Provide ongoing process improvement suggestions to ensure the Shipping/Receiving/Prep service process meets or exceeds customer expectations.
• Other duties as required

Skills/Experience Required:

• Strong understanding and appreciation for end-to-end rental process. Works effectively with supporting departments and within home department to meet customer needs
• Outstanding customer service orientation, willing to go the extra mile for both internal and external customers
• Self-motivated, enthusiastic and able to work on own initiative. High degree of accountability and able to hold others to account
• Strong knowledge of all Panavision products and services. Proactive in gaining and maintaining service and technical knowledge/skill on all Panavision offered equipment
• Ability to work and maintain effectiveness under pressure, within tight deadlines and changing priorities
• Strong interpersonal and oral communication skills
• Ability to build and maintain effective team relationships
• Knowledge of current electrical safety standards, how to safely handle solvents and other chemicals, and how to safely handle sharp, heavy or other potentially dangerous equipment
• Knowledge of safe manual lifting techniques. Able to lift up to 50lbs. consistently and daily
• Use of Personal Protective Equipment (PPE) as required

Work Environment and Physical Demands:

This job operates in a professional office environment. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and hear. The employee frequently is required to stand; walk; use hands and reach with hands and arms. The employee may also be required to lift product or equipment weighing up to 50 lbs.

Position Type/Expected Hours of Work:

Prompt and regular attendance is required, employees are expected to begin work at the start of their scheduled shift and to complete their assigned work shift according to the responsibilities of their position.

This position works standard business hours, but may require long hours and some weekend work.

Travel:

Some out-of-state/country and overnight travel may be expected.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

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