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Position: Customer Service Associate
Reports to: Store Manager
Purpose of Position: We will rely on you to make sure each guest receives prompt and reliable service.
As a Customer Service Associate you will need to have a strong commitment to teamwork, good communication skills and can adaptable well to change.
Customer Service Associates are responsible for:
- Maintaining store to the needs of management while giving excellent customer service to each guest
- Completing customer transactions by scanning product or manually keying price into register, finalizing sale and collecting payment from customer
- Ensure compliance with age restricted products such as tobacco, alcohol and lottery
- Prepare food and beverage in a manner to meet customer expectations while following proper safe food handling procedures
- Maintain a clean and organized store, register area and backroom
- Maintain cleanliness outside of the store
- Ensure all deliveries are made according to company policy
- Maintain safe/secure environment adhering to company safety methods
- Properly record time worked
- Complete daily paperwork/record-keeping
Education and Experience:
- High School diploma or equivalent preferred
- 0-6 months’ work experience
Requirements:
- Must be at least 16 years of age
- Must successfully complete company training
Physical Requirements:
- Ability to traverse all parts of the location quickly
- Prolonged periods of standing on a hard surfaced floor
- Must be able to lift, push and pull up to 25 pounds at a time
Customer Service Associates will be provided with the following:
- Training program
- Opportunity for advancement
- Pay increases
- Flexible schedules
- Annual review/evaluation
- Employee referral bonus program
- Company paid life insurance
- Weekly pay
