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Full Job Description
Introduction
Do you want to join an organization that invests in you as a Remote HIM Support Specialist, Full time? At Parallon, work from home, you come first. HCA Healthcare has committed up to $300 million in programs to support our incredible team members over the course of three years.
Benefits
Parallon work from home, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:
- Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
- Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
- Free counseling services and resources for emotional, physical and financial wellbeing
- 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
- Employee Stock Purchase Plan with 10% off HCA Healthcare stock
- Family support through fertility and family building benefits with Progyny and adoption assistance.
- Referral services for child, elder and pet care, home and auto repair, event planning and more
- Consumer discounts through Abenity and Consumer Discounts
- Retirement readiness, rollover assistance services and preferred banking partnerships
- Education assistance (tuition, student loan, certification support, dependent scholarships)
- Colleague recognition program
- Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
- Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.
Learn more about Employee Benefits
Note: Eligibility for benefits may vary by location.
You contribute to our success. Every role has an impact on our patients’ lives and you have the opportunity to make a difference. We are looking for a dedicated Remote HIM Support Specialist, Full time like you to be a part of our team.
Job Summary and Qualifications
The HIM Support Specialist will provide support and assistance to the HIM/Coding teams, including facility based staff as it relates to unbilled account resolution, appropriate access audits and state reporting.
In this role you will (may include but not limited to):
Researches, analyzes and trends unbilled accounts to identify reason for coding/billing delay.
Resolves accounts assigned to various HPF/MPF work queues, eRequest queues, and worklists in 3M 360
Encompass which require research and analysis to determine the appropriate action(s) to be taken.
Utilizes various reports and applications to compile daily work list, enter detailed notes, create assignments and deficiencies including the Enterprise Unbilled Tool, HPF, MEDITECH, 3M 360 Encompass, etc. to identify and resolve unbilled accounts.
Works collaboratively with facility HIM staff to identify and resolve unbilled account issues timely.
Escalates accounts to the appropriate functional area based on account age, balance, and issue.
Compiles reports and abstracts newborn data via MEDITECH abstracting module.
Assists with state reporting and release of information certification reviews in applicable areas.
Assists with gathering statistics for HIM/Coding reporting (e.g., delinquency).
Maintains confidentiality with all PHI and HIPAA related information.
Perform HPF/MPF Appropriate Access Audits timely according to the Appropriate Access Roles and Responsibilities policy identified in ISAM.
Quarterly, a designated sample of HIM/Coding, including Facility HPF/MPF users, view and print activity reviewed and reported according to protocol.
Quarterly, a designated sample of HPF/MPF locked record access is reviewed and reported according to protocol.
Responsible for maintaining complete and accurate records of all HPF/MPF access audits and the outcomes of those audits.
Responsible for obtaining updated lists of HPF/MPF users quarterly.
Reports potential inappropriate access to the user’s Manager for investigation.
Communicates with management staff on outcome of investigation to ensure inappropriate access is reported to appropriate FPO for evaluation and reporting.
State data correction/submission – responsible for reviewing and correcting errors according to established timelines and protocols. Also must correspond with facility HIM Leader to ensure data approval process completed within stated deadlines.
State data error trends – responsible for identifying trends in types of errors at each facility and facilitating communication to the appropriate personnel for remedy.
Responsible for producing and utilizing potential duplicate reports at the facility level. Requires critical thinking to support the integrity of source system databases and the MPI through the remediation (merge/link decisions) of duplicate data and related tasks. Merge decisions are made utilizing logic appropriate for each source system as documented in approved procedures and are executed through the source system.
Communicates with staff at source system level to follow up on pended tasks or to seek assistance with merge/non-merge decisions.
Responsible for maintaining productivity logs, performing a minimum of errors upon QA review (2% or less). Reports task completion and errors made as required by manager.
Demonstrates initiative in the accomplishment of work duties and follows up on pended tasks through research and team discussions.
Demonstrates awareness of the sensitivity and confidentiality of data/materials and the ability to handle them with discretion.
Works effectively as part of a team to perform duties and achieve daily operational goals.
Maintains or exceeds established productivity and quality standards.
Practices and adheres to the “Code of Conduct” philosophy and “Mission and Value Statement.”
Other duties as assigned.
EDUCATION
High School graduate or equivalent preferred.
EXPERIENCE
Hospital or physician office clerical experience preferred; 2 years office experience required
Parallon provides full-service revenue cycle management, or total patient account resolution, for HCA Healthcare. Our services include scheduling, registration, insurance verification, hospital billing, revenue integrity, collections, payment compliance, credentialing, health information management, customer service, payroll and physician billing. We also provide full-service revenue cycle management as well as targeted solutions, such as Medicaid Eligibility, for external clients across the country. Parallon has over 17,000 colleagues, and serves close to 1,000 hospitals and 3,000 physician practices, all making an impact on patients, providers and their communities.
HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.
“Good people beget good people.”- Dr. Thomas Frist, Sr. HCA Healthcare Co-Founder
We are a family 270,000 dedicated professionals! Our Talent Acquisition team is reviewing applications for our Remote HIM Support Specialist opening. Qualified candidates will be contacted for interviews. Submit your resume today to join our community of caring!
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
