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Overview
Parker and Sons is currently seeking a Dispatch Supervisor to join our team comprised of creative and energetic employees, who are dedicated to delivering the best support to our field staff and call center every day. Our supervisor works in a fast-paced environment being available for the dispatch team for questions, concerns, and training. As a Dispatch Supervisor, you will also assist in handling incoming requests, check ins with dispatchers, and guiding in day-to-day team duties.
Our mission here at Parker and Sons is not only Wowing the customer but Wowing you as the employee. Not only will your hard work be reward with pay but you will be part of a culture of contests that include lunches, sporting events, days offs. We are here to support you today and for your future- self with a positive and highly motivated leadership team that is helping you get to the next level, if that is leadership development courses or more advanced training. We are here to do whatever it takes to help you achieve your goals!
What’s In It For Me?
- $50K+ Salary plus Bonuses based on performance.
- Robust PTO Plan
- Health, Vision and Dental plans for you and your family to choose from
- 401K Retirement Plan with company match up to 30%
- Life Insurance, Short-Term and Long-Term Disability
- Special Program Options FSA, EPA, Legal Services, and Identity Theft
- Continuous Training for your Professional Development
- Working in a dynamic, collaborative, and fun environment
- Coached and supported career growth
What Will I Do?
- Ensure the team is meeting metrics as set by company standards.
- Assist with Dispatch questions and training.
- Daily reporting in Excel
- Coaching including weekly check ins and monthly reviews.
- Manage and Distribute duties amongst your team
- Support and coordinate with field staff and department supervisors
- Monitor the dispatch board for technician management and capacity
- Monitor same day and next day routing
- Payroll timecard corrections and approvals
- Engage and Drive team motivation
- Report to Dispatch Manager
- Must be flexible with shifts (primarily looking for M-F 9a-6p, but may need to work a weekend day temporarily during training process to understand all aspects of the department)
Do I have What it Takes?
- High level of call center and/or dispatch experience in HVAC, Plumbing or Electric industry (2-3-years)
- 2+ Years experience working as a Lead/Supervisor specifically overseeing a team (experience includes check ins, reviews, or any type of one on ones with employees)
- Strong computer skills
- Advanced verbal and written communication
- Ability to drive and motivate other team members
- Friendly and outgoing
- High School Diploma or equivalent
- Must be able to pass a background check and drug screen
