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Full Job Description
Overview:
Under a minimal level of guidance and direction, provides customer service for multiple Paychex products. Ensures good customer relations are maintained and customer claims and complaints are resolved fairly, effectively and in accordance with Paychex policies and procedures. Proactively educates and informs clients, and initiates improvements based on client feedback. Has in-depth knowledge of at least one Paychex product. Solves complex problems; takes a new perspective on existing solutions. Acts as a resource for colleagues with less experience.
Under a minimal level of guidance and direction, provides customer service for multiple Paychex products. Ensures good customer relations are maintained and customer claims and complaints are resolved fairly, effectively and in accordance with Paychex policies and procedures. Proactively educates and informs clients, and initiates improvements based on client feedback. Has in-depth knowledge of at least one Paychex product. Solves complex problems; takes a new perspective on existing solutions. Acts as a resource for colleagues with less experience.
Responsibilities:
Cultivates strong relationships with clients and internal and external partners to deliver quality service
Proactively identifies opportunities to enhance clients’ service experience
Maintains an advanced working knowledge of multiple Paychex products, as well as industry policies and procedures
Identifies and implements opportunities for process improvements
Demonstrates advanced skill level with systems and software packages, which may include HRIS, Salesforce, Flex, Core Advanced, and ORS
Serves as a mentor for less experienced teammates
Documents all interactions and uses the information to improve service
Qualifications:
Bachelor’s Degree – Preferred
Colorado Compensation: Compensation range for this role for U.S. Colorado Residents: • Range minimum: $18.35/hr + bonus • Range maximum: $29.00/hr + bonus Benefits offered to employees include: Medical, Dental, Vision, Paid Family Leave, Life Insurance, 401(k) Retirement, Employee Stock Purchase Plan, Holidays, Vacation and Sick days. You will also have access to Tuition Reimbursement and our award winning and best in class Employee Well-being and Training programs.
