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Ensures overall client satisfaction with products and services. Works with a small client demographic or less complex client base to assist with HR needs. Maintains ongoing relationship with client contacts and acts as the primary point of contact for HR service . Works collaboratively with internal partners to ensure quality customer service and support.
Services clients both remotely and in-person and provides consultative guidance to ensure appropriate resolution of client issues. Partners and collaborates with internal departments/subject matter experts in delivering actionable responses or plans to clients concerns.
Provides consultative guidance and advice to clients in the areas of Performance Management, Recruiting and Retention Strategies, Compensation, Performance Development, Employee Engagement and Culture Enhancement.
May support PEO clients with set-up of EPLI insurance for with assistance of other internal business partners.
May conduct open enrollment meetings for PEO clients, advising on benefit plan selection and contribution strategies.
Communicates and interprets HR policies and procedures while providing remedies for any employee relations issue that may arise. Seeks appropriate guidance and support from HR coach as applicable.
Provides turnover analysis, action planning and offers unemployment escalation assistance.
Maintains an awareness of HR trends and conducts training based on available resources.
Promotex high-quality customer service to clients.